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Reactivation of Photoshop Elements 14 (Unfair Practices)

Explorer ,
Jul 22, 2021 Jul 22, 2021

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I recently had to change my motherboard and cpu. I had not anticipated any problems and everything resarted beautifully. Everything, but Adobe Photoshop Elements which needed a new activation. I tried to deactivate everything on the internet but no way I can get a new activation. I have only one app installed. I called Adobe support and was told I have to purchase the new version and they won't help with a reactivation.

Since when is there a time limit on a legal license?

I think this is a scam and Adobe has unfair practices.

I also own Premier pro CS6, Audition etc... and I am considering trashing all this and starting fresh with honest competitors like Affinity Photo, Hitfilm etc...

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Enthusiast ,
Jul 22, 2021 Jul 22, 2021

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Go here:  Scroll down a bit to see the link on the bottom left corner of the screen, click on the individual "Sign in to contact us"-  a chat window will pop up.  type in AGENT- then 'splain it to them.  Shouldn't be an issue, unless it's a MAC computer with one of the newer OS's.  Correct answers from a live person o nthe phone are sometimes simply incorrect. 

Adobe Help Center

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Explorer ,
Jul 23, 2021 Jul 23, 2021

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Thanks for your reply, but this is exactly what I did yesterday afternoon. And what I read was "I apologize for the inconvenience" and that I had to purchase the new 2021 version...

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Adobe Community Professional ,
Jul 23, 2021 Jul 23, 2021

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So did you call on the telephone or via chat or both?  Whatever you did, you got a wrong answer.  Try again and make clear that you want to deactivate a computer.  I recently had to do it myself (via chat) with an older version of Elements and the activation was reset without any problem in a couple of minutes.

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New Here ,
Jul 23, 2021 Jul 23, 2021

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I'm having the same issue.  When I log into my account online shows no active devices.  Yet when I try to use the license code it tells me I can't and to contact support.   I did.  She told me to uninstall and reinstall and sent me an email with a link to download PREMIER 14 Elements not PHOTOSHOP Elements.  Told me to come here for support.  I had an immediate need to use the product this evening.  I'd have considered an upgrade but not now.  I'm looking for an alternative.

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Explorer ,
Jul 23, 2021 Jul 23, 2021

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Well, first I called and I rapidly saw I was getting to a dead end with the tech support. Then I went online to a chat and this is where I was strongly advised to buy the new version ...because PSE 14 has been discontinued. Hard to believe but this is what happened. I already own Affinity Photo ($49) which is a great and powerful software but I was still using PSE for small and quick projects. That's why it bothers me to tyrash it. I will follow your advice and give it another try with Support.

By the way, I had uninstalled PSE and reinstalled it, and it keeps telling me I have to activations alive when I use only one, and it is not possible to deactivate anything. I looked in every corner of my account.

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