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When i launch my Eloements 2020 and go into Organizer to startr doing some work I get a notice to update both PS Elements 2020 and Camera Raw 12. When I click on Update now I get a box telling me that I need a new app to open this auphd link. Go to MS Store or the other option is Always use this app. I click on always use this app but then cannot click OK
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What OS are you using? Please give us a screenshot of the message you are receiving.
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This is the message I get. I have a PC with Windows 10
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When I check use this app I can't check ok
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Hello,
Please navigate to "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox" and double-click on the Adobe Update Helper.exe to initialize the installation process.
Feel free to respond on this thread if you have any further queries, I shall be glad to assist you!
Regards,
Medha
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Hi Medha,
I have the same issue and your described workflow unfortunately does not change anything.
Any idea? Thanks!
Mark
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Hello Mark,
Could you please let me know what happens when you double-click on the executable file?
Regards,
Medha
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When I go through the sequence that you have put up Medha, I get to the end but there is no HDBox. It comes uyp as IPC Box instead and there is no Adobe update helper.exe in that site.
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Hello,
This issue sometimes crops up due to permission errors. To remedy this, please navigate to https://www.adobe.com/us/products/photoshop-elements/download-trial/try.html and download the executable file. Ensure that you've selected the appropriate version in the dropdown before clicking the Download Now button.
Once the executable file is downloaded, please double-click it to launch the installer. After the installation is completed, try to install the updates.
Hope this helps! If you have any more queries, feel free to respond on this thread.
Regards,
Medha
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That worked!! Thank You Medha!
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Happy to hear that the issue has been resolved. Hope you have a great time exploring Elements 2020!
Regards,
Medha
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Medha,
I have a Win 10 machine and am running Elements 2021. When I close it out, program says it cannot update, file empty. I also have no HDBox as above. Before I down load the executable I just want to be sure that my catalog and plugins will be reloaded. If you would let me know I would appreciate it.
Thanks, Alfred
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I don't have a file Adobe Desktop Common\HDBox, so what do I do now? Can't you guys just develop an app to open the auphd file? Wouldn't that be much easier than all of this other garbage?
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Hello,
Please accept our sincere apologies for the inconvenience you had to face. Could you please try downloading the executable file from here Download Adobe Photoshop Elements | 2021, 2020?
Once the executable file is downloaded, please double-click it to launch the installer. After the installation is completed, try to install the updates.
Please let me know if you have any further queries, I shall be glad to assist you.
Regards,
Medha
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Merci Mehda ! Maintenant tout fonctionne correctement. C'est parfait ! Bonne soirée et meilleures salutations. Marc
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I have the same issue but in my files, there is no Adobe Desktop Common file.
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Seigl, check your version again. Clicking Update Helper sometimes resolves the problem quietly in the background.
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Hi Phinny, hi Medha,
thanks for comments.
@Phinny: checked version and was still the old one (20190827.m.136736), no changes or activities in the background by Udate Helper.
The work sequenz with repair installation of trial version mentioned by Medha changed my version to the current one (20200120.m.139570) but now PSE2020 tells me with every start that there is an update available. Confirming installation brings again the windows app request as Cash_Angel has mentioned and then Microsoft Store won't find "auphd".
@Mehda: Double-Click on executable file of "Adobe Update Helper.exe" does not do anything, even when I try right-click and "Run as Adminsitrator".
Frankly spoken, it looks like a real software issue and Adobe has not finished their homework yet. 🙂
Thank you all!
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Hello Siegl,
Please try the following steps:
Let us know how it goes for you.
Regards,
Medha
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That worked! Thanks for support, Medha!
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Happy to hear that the issue has been resolved. Hope you have a great time exploring Elements 2020.
Regards,
Medha