Error with the smart cut function in Photoshop Express (iOS)

New Here ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

I'm having issues with the smart cut function on iOS, it seems to be remembering the previous picture I edited and feeding that into the smart cut algorithm? I've attached a couple of pictures to illustrate. I've updated the app and reinstalled a few times. Are there any fixes? 

EF88B671-1458-4DDC-AA6D-2F49E61BB224.png

72C21B91-2AA4-4EB8-B711-554C5DB0858B.png

 

 

 

 

{Title edited by Moderator}

TOPICS
Bug , iOS , Problem or error

Views

25

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry for the delay in response and the issue with Photoshop Express. We're here to help.

Which version of Photoshop Express and iOS are you using? Since when are you seeing this issue? Is it happening with a particular file format? 

Does restarting the device help? Disable the auto-connect setting in Photoshop Express, select App settings > Preferences > Reset Photoshop Connections and click Yes. Relaunch and see if it works.

You can roll back to a previous version if it doesn't work.

 

Let us know how it goes,

 

Thanks.

Ranjisha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Photoshop Express Creative Edits