Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe crash using Radeon RX580

New Here ,
Dec 28, 2018 Dec 28, 2018

Copy link to clipboard

Copied

Hi!

I have borrowed gfx card from my  friend to try it in Elements 2018 and I can not get it started. I was looking at the answers and

did not find any matching my problem.

While staring is stops at:

"Loading playermediacore.prm..."

Due to some answers found on google I've tried this command:

C:\Program Files\Adobe\Adobe Premiere Elements 2018>GPUSniffer.exe

Caught structured exception!Full Test test failedCPU only test failed

, trying No Metal--- OpenGL Info ---

Vendor: ATI Technologies Inc.

Renderer: Radeon RX 580 Series

OpenGL Version: 4.5.13521 Compatibility Profile Context 24.20.11016.4 24.20.11016.4

GLSL Version: 4.50

Monitors: 1

Monitor 0 properties -

   Size: (0, 0, 1920, 1080)

   Max texture size: 16384

   Supports non-power of two: 1

   Shaders 444: 0

   Shaders 422: 0

   Shaders 420: 0

--- GPU Computation Info ---

Did not find any devices that support GPU computation.

I have i7-6700 CPU with built-in Intel HD 530 gfx and it is working without problems. I was trying different drivers for my Radeon starting 18.5.1 until the latest ones. None of them working. I have no more ideas to get it worked. Please help !

--

Greets,

Mark.

Views

665

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 28, 2018 Dec 28, 2018

Copy link to clipboard

Copied

LATEST

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines