Adobe Premier element 2019 is crashing and will not open

[yengl90166223]

just purchase the 2019 adobe element and upon downloading it when open the system is crashing and will not allow me to open the video editor.

My computer specs are up to date and currently running with quad core, 16 gb, at 2.60ghz

[Bill Sprague]

There is probably a hardware error or conflict of some sort.  Maybe a graphics driver issue.  Try starting a chat session at Contact Customer Care .

[Shivangi_Gupta]

Hi yengl,

I understand this is a fresh installation and this is not how it should work. I'd love to help you with this. Could you share more details:

• Do you get any message or report when the application crashes? If yes, please share the report or the screenshot of the message. FAQ: How do I capture and post a screen shot or video?
• What is the version of the OS installed on your computer?

As @whsprague mentioned, it could be an issue with updating the graphics card drivers. Did you try that?

Thanks,

Shivangi