Adobe Premier element 2019 is crashing and will not open

New Here ,
Apr 25, 2019 Apr 25, 2019

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just purchase the 2019 adobe element and upon downloading it when open the system is crashing and will not allow me to open the video editor.

My computer specs are up to date and currently running with quad core, 16 gb, at 2.60ghz

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Adobe Community Professional ,
Apr 25, 2019 Apr 25, 2019

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There is probably a hardware error or conflict of some sort.  Maybe a graphics driver issue.  Try starting a chat session at Contact Customer Care .

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Adobe Employee ,
May 02, 2019 May 02, 2019

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Hi yengl,

I understand this is a fresh installation and this is not how it should work. I'd love to help you with this. Could you share more details:

As @whsprague mentioned, it could be an issue with updating the graphics card drivers. Did you try that?

Thanks,

Shivangi

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