Apparently Adobe customer assist is not available for now. Hope everyone there is well and they are just busy with so many people at home. Having much difficulty with loading Adobe Premiere Elements and noted I'm not the only one. Hopefully someone at Help Center available in the next few weeks as this is prepaid.
Based on a hunch and a little experience, I think the Online Support in the Help menu for Premiere Elements comes from India. Yesterday they went into virus "stay at home" orders for 21 days. Adobe offices in California and Washington state are also under stay at home orders.