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Adobe Premiere elements 2020 ver 18.1 image import problem

New Here ,
Oct 19, 2020 Oct 19, 2020

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What is the problem? When I open any file in Premiere elements I get this!? My set up is Lenovo Thinkpad 25 edition with latest  BIOS and Windows 10 pro version 10.0.19042 build 19042. Is it some driver incompatibility problem?

JuzikB82A_0-1603101206613.png

 

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Community Expert ,
Oct 19, 2020 Oct 19, 2020

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Go to the AMD or nVidia site and download the latest driver for your graphics card. (Updates are released at least monthly.) Don't trust Windows to do it.

 

The latest GeForce drivers, for instance, were released October 7.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Sorry did not solve the problem. Now Premiere is totally unusable! Adobe Experts advised to upgrade to 2021 version, I tried the trial ver, Same problem! A junky programme 

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Community Expert ,
Nov 19, 2020 Nov 19, 2020

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If updating to the latest video driver doesn't fix it, then a 'roll back' to an older driver will.  No, it is not convienent, but getting a 'compatable' match between video editor and graphics card is necessary.    

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