Display driver not compatible anymore

New Here ,
Jul 15, 2019 Jul 15, 2019

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I had no issues till a couple of days ago but now when I try to launch APE 14 it says that my video driver is not compatible it just exits. I haven't changed anything on my laptop, its the same video card and driver that was in there by default.

driver.png

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Tahir

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Adobe Community Professional ,
Jul 15, 2019 Jul 15, 2019

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A Windows 10 update may have installed a bad driver. Go directly to the Intel site and check what drivers are available:

Support for Intel® HD Graphics 530

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Adobe Community Professional ,
Jul 15, 2019 Jul 15, 2019

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If you received a Windows update recently, your drivers are probably different than they were before the update.   See link below related to the 1903 update.

Latest Windows update messed up graphics card driver (GTX - Microsoft Community

Go to your video card manufacturer's website for the latest graphics drivers.  Of if those don't work, you may need to revert to previous drivers.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 15, 2019 Jul 15, 2019

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updating the Display drivers (sp94579.exe) didn't help. I installed this from Intel's support site. Basically I already have the latest driver. I have HP's support assistant running on my laptop and that too does not find any updates for my drivers. I am now going to email "adobesystems24x7@gmail.com" for assistance.

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Adobe Community Professional ,
Jul 15, 2019 Jul 15, 2019

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PrimeGuild  wrote

I am now going to email "adobesystems24x7@gmail.com" for assistance.

Real Adobe staff don't use g-mail or Skype.    But imposters do.  Be very careful.  To be sure you're talking with real Adobe staff, Contact Customer Care via phone or online chat at link below.

Contact Customer Care

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 16, 2019 Jul 16, 2019

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An update on this...so I uninstalled my HD 530 Display driver and APE 14 started to work but obviously my display wasn't work at its optimum level and then I had to reinstall the latest HD 530 driver and now APE 14 is again NOT working.

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Adobe Employee ,
Jul 16, 2019 Jul 16, 2019

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Hi there,

This does not sound ideal. Updating GPU drivers to the latest version should not affect the application.

  • Have you tried reinstalling Premiere Elements?
  • Do you have multiple GPU installed on your computer?

Let me know. Meanwhile, I'll research the issue at my end.

Thanks,

Shivangi

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Adobe Employee ,
Jul 15, 2019 Jul 15, 2019

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Moved to Premiere Elements

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