Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Error when Importing

Community Beginner ,
Jan 11, 2021 Jan 11, 2021

Copy link to clipboard

Copied

Hi all,

I paid for a stock video and it's a .mov file. It has a transparent background. When I try importing it into Elements (I have 2020) it gives me this error: The importer reported a generic error

 

So I hopped into Movavi and converted the .mov to a .mov for fun, and re-imported to Elements and it worked fine. However, it removed the transparent background.

 

I'm at a complete loss how to fix this issue or why Elements can't open the file to begin with. Any help would be appreciated, or how to maintain transparency when trying to re-convert it to allow Elements to import. Thank you.

TOPICS
Tips and tricks

Views

111

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

Copy link to clipboard

Copied

Can you upload the orginal file so I can have a look.

Guessing you dont want to do this on the forum.

You can do this with dropbox or we transfer and send the link via PM to me.

If you dont want to that is ok with me.

 

On a side note there are not much options to convert files and maintain alpha.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 11, 2021 Jan 11, 2021

Copy link to clipboard

Copied

I can send via WeTransfer, that would be really nice if you could take a look. I've sent you a PM. Cheers!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

Copy link to clipboard

Copied

The reason they wont import into Elements is that they are Prores files.

Converted them to Quicktime with Animation.

Should be able to use them now with an alpha channel.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 11, 2021 Jan 11, 2021

Copy link to clipboard

Copied

You are AMAZING. Replied to your PM. Can't thank you enough for your help. I don't know how you figured this out. I am so grateful for your help!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

Copy link to clipboard

Copied

You are welcome.

I figured it might be Prores.

Converted with Premiere Pro and voila.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

Copy link to clipboard

Copied

LATEST

Great detective work, Ann!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines