Export Error Message in Premiere Elements 2023

[Mark27123778ocvm]

I am trying to export a video file in Premiere elements 2023. I get an error message when trying to export.prel file to mp4. "An internal error has occurred. Check if there is enough space on the disk."  Thereis planty of space on my hard drive, and I slo tried to eport to a large flash drive with no success. I opened and closed the program as well with no success. 

[Tim28726842xuh3]

I had this problem today . Short version - premier elements did not like one of the videos. I re-encoded it with Handbrake (though I already had) and it worked.

The way I worked out what the problem was, I watched the progress bar and used that to work out approximately how far into the video the problem was. 14% of 276 seconds pointed me approximately at the video in question. I removed it from the project, encoded again, and it worked. That's when I re-encoded the video and it worked fine.

Adobe should really give more detail. Even if they just logged the error details and told you where the log was that would be invaluable, plus more detailed messages.

[NICHOLAS30415319w74r]

Excuse the newbiee here,

But how exactly can I re-encode a video? I think I'm having the same issue as my project contains 4k 30fps, and 4k slo mo at 120fps. I constantly get an error on disk space - though I know this isn't the issue.

I am currently trying to export the project minus the 4k 120 fps footage to see whether that resolves the issue.

[Steve Grisetti]

Premiere Elements can not handle well 4K video at frame rates greater than 30 fps.

[NICHOLAS30415319w74r]

Hi Steve,

Thanks for your reply, so I need to upgrade to what? Elements 2024 any better? I only want to upload the occasional YouTube vlog, I'm an enthusiast level wildlife photographer; not a professional and I make my living professionally from being a Service Manager - so if you're going to suggest Premiere Pro (& the monthly subscribtion it comes with) that's not for me. I will just lower the frame rate and quality of my video recordings and stick with Elements 2023. Not wishing to sound rude, or aggressive; but surtely in 2024 folk EXPECT to see 4K video.....

Best,

Nick

[Bill Sprague]

I routinely edit 4K, H.264 video in Premiere Elements and have for several versions.   My footage comes from Panasonic, Sony and DJI cameras.  However, none shoot at 120fps so I can't "test" it.  Is your footage in H.265 or H.264?  Can you share a clip for me to try?

[NICHOLAS30415319w74r]

Hi Bill,

If I am reasding it correctly, then they are H.264 files. It seems to be only the slow motion files that are glitching; everything else in 24/30fps seems to render and load to the timeline fine. I can get the completed project to play (after rendering) online via Elements 2023 - it is during the export process that it crashes on me.

I have been looking for a way to convert the 120fps slow mo  footage to 24fps but as a total novice I have no idea how to do this - and the real problem is the project needs this video footage within it as it's a major part of the story....

So very frustrating to be honest...

[Steve Grisetti]

You can not edit 120 fps video natively in Premiere Elements, even if you "slow it down" to 24 fps.

If that's your intention, you'll need to use a program capable of editing 120 fps, like Premiere Pro.