frames repeat at end of clip in PE 2019 - Why?

[jimpj]

I just purchased Premiere Elements 2019 to assemble a brief movie from video clips of a nesting bird.

At the end of the clip, the bird flies away. The clip plays as expected in QuickTime Player.

In PE, the bird starts to fly away, then it's back on the nest and flies away again!

What happened to the clip that it plays with a repeat at the end.

I tried a new project with only this one clip and it happens the same way.

Any ideas on what is going on and how to make the clip play as it is recorded?

[Steve Grisetti]

Since you've tried this clip in a new project and you get the same results, it's likely something in the video clip itself.

What device did this video come from? Did you run the video through some other software or a converter or is it directly from your camcorder?

Open your raw video in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

[Bill Sprague]

If you are willing to share the clip via DropBox or similar, I would be happy to check it on my Windows 10 PC with PrE 2019.

[jimpj]

Thanks for your help! Here is the result from MediaInfo:

General

Complete name                            : /Users/jimj/Pictures/ZS50/2018-04-21 Merit Park/P1120400 early nest shaping.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (mp41/mp42/isom)

File size                                : 70.0 MiB

Duration                                 : 29s 235ms

Overall bit rate mode                    : Variable

Overall bit rate                         : 20.1 Mbps

Encoded date                             : UTC 2018-04-21 13:54:50

Tagged date                              : UTC 2018-04-21 13:54:54

PANA                                     : DMC-ZS50

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : Baseline@L4

Format settings                          : 2 Ref Frames

Format settings, CABAC                   : No

Format settings, ReFrames                : 2 frames

Format settings, GOP                     : M=1, N=8

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 29s 235ms

Source duration                          : 29s 530ms

Bit rate mode                            : Variable

Bit rate                                 : 19.8 Mbps

Maximum bit rate                         : 24.0 Mbps

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 29.970 (30000/1001) fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.318

Stream size                              : 68.9 MiB (98%)

Source stream size                       : 69.4 MiB (99%)

Title                                    : Core Media Video

Encoded date                             : UTC 2018-04-22 22:44:25

Tagged date                              : UTC 2018-04-22 22:44:29

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 29s 235ms

Source duration                          : 29s 312ms

Bit rate mode                            : Constant

Bit rate                                 : 128 Kbps

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 KHz

Frame rate                               : 46.875 fps (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 447 KiB (1%)

Source stream size                       : 449 KiB (1%)

Title                                    : Core Media Audio

Encoded date                             : UTC 2018-04-22 22:44:25

Tagged date                              : UTC 2018-04-22 22:44:29

[Steve Grisetti]

There's certainly nothing in the video specs that would indicate a problem.

I like Bill's idea. If you can share it with us we could see if we get the same results.

[jimpj]

OK, I placed the video clip on Dropbox at the following link:

Dropbox - P1120400 early nest shaping.mp4

Thanks again!

[Bill Sprague]

jimpj  wrote

OK, I placed the video clip on Dropbox at the following link:

Dropbox - P1120400 early nest shaping.mp4

Thanks again!

i was a little slow.  Dropbox says you've removed the file.

[Steve Grisetti]

Thanks for sharing the clip, Jim.

I downloaded it and loaded into a Premiere Elements 2019 project. It worked perfectly! I'm not seeing the jump back into the nest you describe at all.

[jimpj]

Well, that is puzzling. I'm running on macos 10.13.6. The clip plays perfectly on QuickTime. I tried another couple of clips in PE and one over them showed a similar anomaly at the end. The other clip had a static scene at the end so it was hard to tell if something went wrong.

I'll try reinstalling Premiere Elements 2019.

Thanks for your testing!

[jimpj]

Sorry, whsprague. Thanks for your testing idea, though!

Steve Grisetti confirmed that the clip plays as expected.

There must be something wrong with my macos installation of Premiere Elements 2019. I uninstalled it and re-installed it, but the problem still occurred.

So I installed Premiere Elements 2018 from this page:

Download Adobe Premiere Elements | 2019, 2018, and 15

I could not use my 2019 serial number on the 2018 version, but I could run it as a trial. On the trial version the clip plays perfectly.

I noticed that the 2018 downloading process from the linked page was different than the download from the page where I purchased 2019, So now I am trying a download of 2019 from the linked page. It is downloading a 3 GB file instead of the stub installer that came on the purchase download.

I'll report later how 2019 works or doesn't work after installing from this page.

[Bill Sprague]

My 2019 is installed from the 3 gig download.  So far, it all works.

[jimpj]

I finished the re-installation of Premiere Elements 2019. Unfortunately it has the same symptom as before.

The playing the clip has repeated frames at the end, almost as if it is backing up and going over the past few frames again.

Since 2018 does not have this behavior, it looks like a glitch in the macos version for 2019.

I would happily use 2018, but my license won't work on it.

Any suggestions?

[Steve Grisetti]

If we can't duplicate it, we can't really recommend any solutions.

Although I think it's truly bizarre that you're seeing the same issue on every computer and in every project you load it into!

[jimpj]

Well, it is only one computer and only Premiere Elements 2019 on macos 10.13.6.

Premiere Elements 2018 seemed to work OK in the same environment. To me that points to a problem with 2019.

Are you familiar with a process to communicate about it with Adobe?

[jimpj · Accepted solution]

I spoke to Deepak Kumar at Adobe Technical Support. He looked at what I was seeing on my mac by using a remote access tool.

He was able to get my license transferred to Premiere Elements 2018, which works for me. I'll have to stay on macos 10.13.6, because 2018 won't work on 10.14. Hopefully 2019 will be updated by the time I need to update macos - no hurry on that!