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GPU is reported as being unsupported

New Here ,
May 03, 2021 May 03, 2021

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This story has been told before, however, I'm unable to find a solution that works... Specifically, I'm having an issue regarding "Hardware Acceleration" telling me that I have an unsupported graphics card.  The graphics card I'm using is reported by Adobe as being compatible (RTX 3090), I have premiere activated (not in trial mode) and I'm running the latest build (20210127.daily.2235820), as well as, the latest Nvidia driver (466.27).

 

In addition, Photoshop Elements sees the card and is using it without issue. 

 

Any suggestions (or perhaps a new set of cuss words) would be appreciated.

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correct answers 1 Correct answer

Adobe Community Professional , May 03, 2021 May 03, 2021
Go to the vendor site to be sure you have an updated driver for your graphic adapter •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us ••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver •••such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/ There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try ...

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
•••such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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New Here ,
May 03, 2021 May 03, 2021

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Thanks! I reverted to version 461.40 of the gaming driver and that did the trick!

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