HEVC import not possible - Premiere Elements 2020 (Testversion)

[JohannesK83]

I have a GoPro 7 and would like to edit the videos. The videos are in MP4 format and HEVC. I have already loaded the HEVC codec for 99 cents from the Microsoft Store and can also play the videos on my PC without any problems. With Premiere Elements 2000 (trial version) I get the message that the system must be configured for HEVC. I have already followed Adobe's instructions and also deleted the video cache. I still can't import HEVC videos.

I ask for help and support.

[Bill Sprague]

As an ACP, I'm supposed to be able to help you.  But, I'm having the same difficulty.

[JohannesK83]

😞

[AnubhavJain]

Hi @JohannesK83,

Can you share the clip details that you are trying to import in PRE 2020? You can use the mediaInfo software to share the media information.

Regards,

Anubhav

[JohannesK83]

General
Complete name : 
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 121 MiB
Duration : 16 s 939 ms
Overall bit rate : 60.1 Mb/s
Encoded date : UTC 2019-10-08 11:34:00
Tagged date : UTC 2019-10-08 11:34:00

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 16 s 921 ms
Bit rate : 59.9 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 239.760 (240000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.120
Stream size : 121 MiB (99%)
Title : GoPro H.265
Language : English
Encoded date : UTC 2019-10-08 11:34:00
Tagged date : UTC 2019-10-08 11:34:00
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 16 s 939 ms
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 391 KiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2019-10-08 11:34:00
Tagged date : UTC 2019-10-08 11:34:00

Other #1
Type : meta
Duration : 16 s 16 ms
Bit rate mode : Variable

Other #2
Type : meta
Bit rate mode : Variable
mdhd_Duration : 16921

[JohannesK83]

General
Complete name : 
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 1.24 GiB
Duration : 2 min 56 s
Overall bit rate : 60.2 Mb/s
Encoded date : UTC 2019-10-08 11:25:49
Tagged date : UTC 2019-10-08 11:25:49

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 2 min 56 s
Bit rate : 60.0 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.121
Stream size : 1.23 GiB (100%)
Title : GoPro H.265
Language : English
Encoded date : UTC 2019-10-08 11:25:49
Tagged date : UTC 2019-10-08 11:25:49
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 2 min 56 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 3.99 MiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2019-10-08 11:25:49
Tagged date : UTC 2019-10-08 11:25:49

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 2 min 56 s
Bit rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Time code of first frame : 11:36:45:07
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2019-10-08 11:25:49
Tagged date : UTC 2019-10-08 11:25:49

Other #2
Type : meta
Duration : 2 min 56 s
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 176827

[Shivangi_Gupta]

Hi Johannes,

Sorry to hear that. I appreciate that you tried to troubleshoot the issue for importing HEVC files before contacting us.

Have you tried the suggestions provided here: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html?

Thanks,

Shivangi

[JohannesK83]

Hello shivangi_gupta, thanks for your answer.
However, I had already written at the beginning that I followed Adobe's instructions and it still didn't work.

[Shivangi_Gupta]

I'm sorry for the delay. We have been actively working on finding a solution to this issue. We have identified that this is happening because of the permissions provided to the HEVC video extension.

Check out this article to fix it: https://community.adobe.com/t5/premiere-elements/faq-what-should-i-do-if-premiere-elements-2020-fail...

Let us know if you have any questions.

Thanks,

Shivangi