.mp4 and .mov videos importing as audio only

New Here ,
Mar 05, 2018 Mar 05, 2018

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I just now started having a problem importing videos using Premiere elements 2018 version 16. I've tried importing .mp4 and .mov videos but they import as audio files. I previously imported similar videos from the same source location without any problems. Can someone provide some suggestions to try? I haven't used Photoshop long so I appreciate as many details as possible. This is my first try at using the forum. Thank you!

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Adobe Community Professional ,
Mar 05, 2018 Mar 05, 2018

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Install or reinstall latest version of Quicktime.

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