Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Pc: To open Adobe premiere, I have to enter a serial number at once.

New Here ,
Aug 29, 2020 Aug 29, 2020

Copy link to clipboard

Copied

Hello! I have a very big problem at the moment:
Since I have a new PC, I can no longer open Adobe premiere elements 15
because I have to enter a serial number.
I bought the program 4 years ago for more than 100 € and have made many YouTube videos with it since then.
I have no longer this "serial number" and can not open the program.
A test version is suggested to me, although I have already installed the paid full version a long time ago.
What should I do now? I don't have the serial number anymore.
The next thing is, that I can't contakt the adobe support.
I would be really happy if any of you have an idea how you can help me .. Thank you!
 
 
 
 
TOPICS
Crash, Error or problem, How to

Views

196

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Aug 29, 2020 Aug 29, 2020
Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446 - page has links to programs to find an installed serial number in Mac or Windows - Also https://helpx.adobe.com/download-install/kb/find-serial-number.html - when you find your serial number(s) write them down and put in a desk drawer

Likes

Translate

Translate
Adobe Community Professional ,
Aug 29, 2020 Aug 29, 2020

Copy link to clipboard

Copied

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 30, 2020 Aug 30, 2020

Copy link to clipboard

Copied

Hi,

 

Thank you 😀😀two so much for this fast answers! (I didn't think that anyone would answer so quickly)

 

Thank you for this usefull link: https://helpx.adobe.com/download-install/kb/find-serial-number.html! (<- it really helps)

 

I am so happy, that the programm works again and it works really great with the new Pc..

 

Bye

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 29, 2020 Aug 29, 2020

Copy link to clipboard

Copied

"The next thing is, that I can't contakt the adobe support."

 

Go to "https://helpx.adobe.com/support.html"  and click on the icon in the lower right corner to start an online text chat.  The icon looks like this: 

 

image.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 30, 2020 Aug 30, 2020

Copy link to clipboard

Copied

LATEST

Hi,

 

Thank you two so much for this fast answers! (I didn't think that anyone would answer so quickly)

 

I am so happy, that the programm works again and it works really great with the new Pc..

 

Have a nice day! 😃

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines