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premier elements 2020 crash

New Here ,
May 17, 2021 May 17, 2021

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good morning,
I use adobe premier elements 2020,
I complete the timeline without problems, but when I use the "export" function, the program lets me choose the desired setting, but once the export is started the export stops or gives me the "blue screen".
the project has a resolution of 1920x1080.
my configuration is:

-windows 10
-pentium i9.
-32gb ram.
-hd from 1863bg, partition used 590gb of which 370gb free,
-video card 1 nvidia rtx 2080 (main) + 1 nvidia gtx 780 (secondary), video driver version 465.89.

TOPICS
Crash, Error or problem, Export, Freeze or hang

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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In the last post like this that I remember, the solution was finding a corrupted clip file in the middle of the project.   Another time, there was a RAM card failing.   

 

Has it worked before?  Can you start and complete a project with only a few short test clips?  What is the source of the video files?

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Adobe Employee ,
May 19, 2021 May 19, 2021

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This looks like graphics driver issue. Hardware drivers have the capability to crash the OS.

Please try after updating the graphics driver on your machine.

Another thing you can do is to try disabling "Use hardware Acceleration..." in Preferences > General.

However, it is not likely to crash the system.

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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At least some of this is about Premiere Pro, but the ideas may help

BSOD shutdowns https://community.adobe.com/t5/Video-Hardware/Possible-fix-for-BSOD-with-Adobe-apps/td-p/9875929
-http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-after-effect...
-http://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/
-http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

 

Also, with 2 different generation nvidia cards, which one are you using for Premiere Elements?

 

Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
•••such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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