Premiere Elements 15

[michaelt16148607]

I don't have sound on video line 1 audio I have to go to line 4 with the project to get audio

[michaelt16148607]

Please help me with this problem,I don't have sound on video line 1 audio I have to go to line 4 with the project to get audio

[Steve Grisetti]

What model of camcorder do you have and what is your video's resolution and format?

Is your camcorder capturing video as stereo or 5.1?

[michaelt16148607]

My program is premier element 15.  When making a video on video line 1 and audio line 1 (the normal way) it does not produce any sound for the video.  If I move to video line 4 and audio line 4, everything works.  What is wrong with the program?

[Steve Grisetti]

I still need you to answer my questions.

This behavior is common when someone is loading 5.1 audio to a timeline that is not set up for it.

[michaelt16148607]

Nothing changed the came  hero 4 camera I don't know how to check if I have it's 5.1 audio  I have made multiple  videos,

I put it in as mp4

[Steve Grisetti]

Open one of the videos from this camera in the free download MediaInfo. In MediaInfo, set View to Text and copy and paste the report it generates to this forum.

[michaelt16148607]

Bit rate                    : 128 kb/s

Channel(s)                  : 2 channels

Channel positions           : Front: L R

Sampling rate               : 48.0 kHz

Frame rate                  : 46.875 FPS (1024 SPF)

Compression mode            : Lossy

Stream size                 : 1.73 MiB (0%)

Title                       : GoPro AAC

Language                    : English

Encoded date                : UTC 2018-02-15 23:50:10

Tagged date                 : UTC 2018-02-15 23:50:10

Other #1

ID                          : 3

Type                        : Time code

Format                      : QuickTime TC

Duration                    : 1 min 53 s

Time code of first frame    : 00:12:58:16

Time code, striped          : Yes

Title                       : GoPro TCD

Language                    : English

Encoded date                : UTC 2018-02-15 23:50:10

Tagged date                 : UTC 2018-02-15 23:50:10

Bit rate mode               : CBR

Other #2

Type                        : meta

mdhd_Duration               : 113113

Bit rate mode               : VBR

[Steve Grisetti]

Is that the complete Text report from MediaInfo?

It looks incomplete -- and includes no information on the clip's audio.

[michaelt16148607]

Sorry Steve

Format settings             : CABAC / 1 Ref Frames

Format settings, CABAC      : Yes

Format settings, ReFrames   : 1 frame

Format settings, GOP        : M=1, N=30

Codec ID                    : avc1

Codec ID/Info               : Advanced Video Coding

Duration                    : 1 min 53 s

Bit rate mode               : Variable

Bit rate                    : 30.0 Mb/s

Width                       : 1 920 pixels

Height                      : 1 080 pixels

Display aspect ratio        : 16:9

Frame rate mode             : Constant

Frame rate                  : 59.940 (60000/1001) FPS

Color space                 : YUV

Chroma subsampling          : 4:2:0

Bit depth                   : 8 bits

Scan type                   : Progressive

Bits/(Pixel*Frame)          : 0.241

Stream size                 : 404 MiB (99%)

Title                       : GoPro AVC

Language                    : English

Encoded date                : UTC 2018-02-15 23:50:10

Tagged date                 : UTC 2018-02-15 23:50:10

Color range                 : Full

Color primaries             : BT.709

Transfer characteristics    : BT.709

Matrix coefficients         : BT.709

Audio

ID                          : 2

Format                      : AAC

Format/Info                 : Advanced Audio Codec

Format profile              : LC

Codec ID                    : mp4a-40-2

Duration                    : 1 min 53 s

Bit rate mode               : Constant

Bit rate                    : 128 kb/s

Channel(s)                  : 2 channels

Channel positions           : Front: L R

Sampling rate               : 48.0 kHz

Frame rate                  : 46.875 FPS (1024 SPF)

Compression mode            : Lossy

Stream size                 : 1.73 MiB (0%)

Title                       : GoPro AAC

Language                    : English

Encoded date                : UTC 2018-02-15 23:50:10

Tagged date                 : UTC 2018-02-15 23:50:10

Other #1

ID                          : 3

Type                        : Time code

Format                      : QuickTime TC

Duration                    : 1 min 53 s

Time code of first frame    : 00:12:58:16

Time code, striped          : Yes

Title                       : GoPro TCD

Language                    : English

Encoded date                : UTC 2018-02-15 23:50:10

Tagged date                 : UTC 2018-02-15 23:50:10

Bit rate mode               : CBR

Other #2

Type                        : meta

mdhd_Duration               : 113113

Bit rate mode               : VBR

[Steve Grisetti]

There's nothing here that would cause any of the problems you describe.

If you look under Premiere Elements' Edit menu, what is listed on the General page of Project Settings?

What operating system are you using? Do you have Quicktime installed?

QuickTime 7.6 for Windows

[michaelt16148607]

[michaelt16148607]

I have window 7

I have QuickTime

[Steve Grisetti]

Everything seems to be in order. I'm really not sure what's going on or what to recommend.

[michaelt16148607]

It's not the first time it has done it. 6 mo ago I call the Adobe number a guy came on with logon .com and fixed it. I wish that guy was still around, we could ask him for the cure. I hope that you might collaborate with guys that are also in the know.

it feels like you are giving up?

[Steve Grisetti]

I wouldn't know how to collaborate, since I live north of the Chicago and don't work for Adobe.

All I have to offer is my years of experience. Which, unfortunately in this case, can't offer you a solution.

[michaelt16148607]

Thanks Steve for your Attempt to fix this program and since Adobe doesn't take care of there customers anymore, via my last phone call to adobe' well you can't dig a hole without a shovel, any suggestions on a program to replace Adobe.  

[Bill Sprague]

michaelt16148607  wrote

.... any suggestions on a program to replace Adobe.  

I'm sorry you are angry with Adobe.    In several years here, I've never seen your issue. 

One on one coaching and problem solving are a thing of the past with low priced software from any company.  Premiere Elements sells at between $65 and $100, depending on seasonal promotion.  That is not enough revenue to support customer service reps with salaries and benefits.  

One of the solutions is user forums like this one.  Adobe invites all users to help other users.  Where you see the "ACP" badge, Adobe has determined that person good enough at providing help that they get the designation and are rewarded with access to creative software.  There is no pay. 

Regarding other editing systems, there is no shortage!  If you hover over Steve's name you'll see reference to his company and a couple books he writes.  Follow that and you'll find his website where he specializes in at least two other low cost editing systems.   In other words, unlike most people, Steve is an expert at three but is not likely to provide recommendations here.

Again, I'm sorry about your frustration and wish you luck with your creative efforts!

Bill

[Ann Bens · Accepted solution]

Default project setting is 3 stereo track and 3 5.1 tracks in that order.

Hence the 5.1 audio is on A4

Go to dropdown menu Timeline and delete empty tracks

[michaelt16148607]

Ann Bens, thank  you thank you, thank you