I am running Premiere Elements 11 on a networked windows 7 system. The computer is a Dell with and i5 processor, 8 GB RAM and 2x 500 GB hard drives.
I recently had issues caused by Windows concerning my video card. After many attempts, I was able to get a new driver downloaded and installed and was able to complete a fairly large (52 min) video project and burn it to DVD last week. Today I opened Premiere, and selected "new project". Once it was opened I selected "add Media" to begin importing footage from my camera. I immediately got a message that the APP had crashed.
Went through the same steps several times with the same results. Here's the details of the crash message.
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 184.108.40.206
Application Timestamp: 5041d43d
Fault Module Name: dvacore.dll
Fault Module Version: 220.127.116.11
Fault Module Timestamp: 50408171
Exception Code: c00000fd
Exception Offset: 00000000000e0dfb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2b56
Additional Information 2: 2b569b09565858343f77e2931245b957
Additional Information 3: aeda
Additional Information 4: aedac4f9215d675888a955a7473fe646
Any thoughts? Any help would be appreciated
Copy the entire contents of the media card from the camera to your hard drive and then import into Premiere Elements.
Sorry, it is an older Cannon DV camera... no card. Has to be captured.
Make a copy of your backup media and try importing that. The original copy may may have been corrupted.
If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.
The media i trying to get to is not on the computer at all. This is a new project and I was trying to capture the video from a DV camera. I have found that when I go to an existing project and click on "Add Media" the same thing happens. I get the APP CRASH message.
Maybe it is just time to upgrade the software??