Premiere hängt sich dauernd auf, was tun?

[heiiii]

Hallo, mein Premiere Elements hängt sich seit kurzem dauernd auf, besonders wenn ich ich Schriften bearbeite.

Mein Macbook entspricht den Anforderungen, hat noch knapp 170GB Speicher frei,Programme habe ich währenddessen keine geöffnet und selbst bei 10 GB freiem Arbeitsspeicher hängt er sich auf. Cache von Premiere habe ich gelöscht. (Welche Voreinstellung ist da am Besten? 5 GB ist automatisch eingestellt, soll ich lieber mehr oder weniger einstellen?)

Was kann ich tun, damit er sich nicht mehr dauernd aufhängt? (Am Macbook liegt es auch nicht, es ist noch nicht mal ein halbes Jahr alt)

Danke schonmal

LG
Heidi

[Steve Grisetti]

What processor does your Macbook have and with how much RAM?

Does it hang before you add video to it or after?

What model of camcorder is your video coming from and what is the video's resolution and format?

Which version of the program are you using on which version of Mac OS?

[heiiii]

I use Premiere Elements 18,

My MacBook:

MacBook Pro (Retina, 15', Mitte 2015)

Prozessor: 2,8 GHz Intel Core i7

Store: 16 GB 1600 MHz DDR3

Graficcard:Intel Iris Pro 1536 MB

My videos are coming from Nikon D5300 1080 25 or 50p

But not the adding of videos is my problem, but editing text it hangs most time.

To stop this I always have to close the program

[Steve Grisetti]

Are you saying that the program hangs even when you don't have any video on the timeline?

You still don't say which version of Mac OS you're using. El Capitan runs the program very well. Sierra and High Sierra are notoriously problematic for Adobe products.

You also don't say which video format your camera stores its video as. Is it MP4? M2T? MOV?

MOVs can have some unique challenges.

[heiiii]

I'm using MacHigh Sierra Version 10.13.3 ( 17D47)

So installing El Capitan can make it better.

My camera stores in mov, should I do it better in mpeg?

[Steve Grisetti]

No, the program should be able to work with those files.

When you start a new project and add video from that camcorder to your timeline, do you see a yellow orange "render" line above the video? This render line indicates that the program is not matching its project settings to your video, which can result in poor performance.

[heiiii]

Thats right, It shows me at the timeline an orange line, but it depends of the text boxes. Because if I move them, the orange line also moves. The text Boxes are given by the program. Can I make here different attitudes to change and make it better to walk?

[Steve Grisetti]

Please open a sample of your camera's video in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

It appears that the program is not automatically setting up the project to match your video specifications. Once we have the MediaInfo report, we can try to set up a project manually to see if that improves your performance.

[heiiii]

Do I unterstand right that I should open the project at the "free download info"? (sorry my English is not my foreign language and the translator ist not the Best)  Where can I find this? Can you give me the Link please? Thanks

[Steve Grisetti]

Download this product and open your video in it. Set its View menu to Text and then copy and paste its report to the Adobe forum.

MediaInfo

[heiiii]

Okay, if I make this, this comes out. Did I use it right?

Allgemein

Vollständiger Name                       : /Users/heidi/Movies/EV/Genießt du dein Leben?.prel

Format                                       : GZip

Format-Profil                            : deflate

Dateigröße                               : 338 KiB

[Steve Grisetti]

If you set MediaInfo's View menu to Text, it will generate a more complete report on your video file.

[heiiii]

This is what I did

[Steve Grisetti]

It should look more like this.

[heiiii]

If I open one of my videos I use for premiere, it looks like this:

General

Complete name                            : /Users/heidi/Movies/EV/DSC_4357.MOV

Format                                   : MPEG-4

Format profile                           : QuickTime

Codec ID                                 : qt   2007.09 (qt  /niko)

File size                                : 75.9 MiB

Duration                                 : 54s 755ms

Overall bit rate                         : 11.6 Mbps

Encoded date                             : UTC 2017-07-20 06:21:10

Tagged date                              : UTC 2017-07-20 06:21:10

NCDT                                     : NCTG

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4.1

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 2 frames

Format settings, GOP                     : M=3, N=15

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 54s 755ms

Bit rate                                 : 10.1 Mbps

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 29.970 (30000/1001) fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.162

Stream size                              : 65.7 MiB (86%)

Language                                 : English

Encoded date                             : UTC 2017-07-20 06:21:10

Tagged date                              : UTC 2017-07-20 06:21:10

Color range                              : Full

Color primaries                          : BT.709

Matrix coefficients                      : BT.601

colour_primaries_Original                : BT.709

transfer_characteristics_Original        : BT.470 System M

matrix_coefficients_Original             : BT.601

Audio

ID                                       : 2

Format                                   : PCM

Format settings                          : Little / Signed

Codec ID                                 : sowt

Duration                                 : 54s 555ms

Bit rate mode                            : Constant

Bit rate                                 : 1 536 Kbps

Channel(s)                               : 2 channels

Channel positions                        : Front: L R

Sampling rate                            : 48.0 KHz

Bit depth                                : 16 bits

Stream size                              : 9.99 MiB (13%)

Language                                 : English

Encoded date                             : UTC 2017-07-20 06:21:10

Tagged date                              : UTC 2017-07-20 06:21:10

If I make the videos from premiere to one little mp4 video, it looks like this:

General

Complete name                            : /Users/heidi/Movies/EV/Genießt du dein Leben.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (mp42/mp41)

File size                                : 185 MiB

Duration                                 : 1mn 6s

Overall bit rate mode                    : Variable

Overall bit rate                         : 23.5 Mbps

Encoded date                             : UTC 2018-02-24 16:52:15

Tagged date                              : UTC 2018-02-24 16:52:16

TIM                                      : 00:00:00:00

TSC                                      : 50

TSZ                                      : 1

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : Baseline@L5

Format settings                          : 1 Ref Frames

Format settings, CABAC                   : No

Format settings, ReFrames                : 1 frame

Format settings, GOP                     : M=1, N=50

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 1mn 6s

Bit rate                                 : 23.4 Mbps

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 50.000 fps

Standard                                 : PAL

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.225

Stream size                              : 184 MiB (99%)

Language                                 : English

Encoded date                             : UTC 2018-02-24 16:52:15

Tagged date                              : UTC 2018-02-24 16:52:15

Color range                              : Limited

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Audio

ID                                       : 2

Format                                   : AAC

Format/Info                              : Advanced Audio Codec

Format profile                           : LC

Codec ID                                 : mp4a-40-2

Duration                                 : 1mn 6s

Source duration                          : 1mn 6s

Bit rate mode                            : Variable

Bit rate                                 : 157 Kbps

Maximum bit rate                         : 222 Kbps

Channel(s)                               : 2 channels

Channel positions                        : Front: L R

Sampling rate                            : 48.0 KHz

Frame rate                               : 46.875 fps (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 1.24 MiB (1%)

Source stream size                       : 1.24 MiB (1%)

Language                                 : English

Encoded date                             : UTC 2018-02-24 16:52:15

Tagged date                              : UTC 2018-02-24 16:52:15

But of I open the premiere data it just looks like the last message. Or what do you need?

[Steve Grisetti]

Are you in Europe and using the European TV standard (PAL)? Your camcorder recording in NTSC, which may be part of your problem.

Go the Premiere Elements' Edit menu and select Project Settings. What is listed on the General page?

[heiiii]

Yes some of the older videos are in NTSC, I changed it some time ago in PAL. But this cannot be the biggest problem. The Problems are the text effects why it is hanging up, without them there is no problem. Can I make there any change to change this?

[Steve Grisetti]

I don't understand the problem you're having with your text effects, heiiii.

[heiiii]

I've testet it again and if I use the standard text, theres no problem, but if I want to use one of the text model, it immediately hangs up. So the Problem are the text model. I Think there is a Problem in the Programm that only could change through an update!