I bought Premiere Elements a few years ago. I just changed computers and have to install a bunch of programs again. PE asks me for the serial number, but I can't find it anywhere. Is there anything I can do?
Thanks. The problem is that it is not registered under my email or any other possible email address I could have used. I spoke with Adobe, they can't get the serial number and they sent me to Amazon, which is where I bought it. Amazon says they don't keep this info (they checked based on my order number) and sent me to Adobe... you see where this is going.
I asked them if there is any info I can get from the installed copy on the older computer that would help me or them to get the serial number... and they said it's not possible.
So now, even though I bought it and can legally install it on this new computer, I basically lost the program because I lost the box it came in five years ago. I imagine this situation happens occasionally and I'd expect Adobe to have a better solution than basically no solution at all...