Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Seriel banned after unistalling

New Here ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

I have uninstalled Premiere Elements 21 and now my serial are banned ? Whats wrong with that. I have activated Elements with the same serial, and i have downloading the Program here from the adobe site.

TOPICS
Error or problem, FAQ

Views

90

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

Did you DE-activate before uninstalling?

If not, you need to contact Adobe to have your activation count adjusted

 

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

Thanks for your answer. No i didnt deactivated. 

I have to deactivate first befor in uninstall ?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 25, 2021 Jan 25, 2021

Copy link to clipboard

Copied

LATEST

There is no chat icon.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

What is the EXACT message you get when you try to reinstall?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

Yes, you need to deactivate a program before you uninstall

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines