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White screen where video should be.

New Here ,
Mar 27, 2021 Mar 27, 2021

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When I opened my Premiere Elements today to continue editing my video I just get a white screen in the video area although I can see all the video segments in the thumbnails. It was working yesterday. Screen shot below. Help.

rwe_0-1616875859142.png

 

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Error or problem, User interface or workspaces

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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Mac or Windows, and exactly which version of the operating system?

 

I had a Windows update yesterday... did you?

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
•••such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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New Here ,
Mar 27, 2021 Mar 27, 2021

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I had a security update to defender antivirus yesterday but the last driver update was over a month ago. However, I had a Cumulative Window 10 update that had just came in today. I installed it and Adobe Premiere now works OK.
Thanks,

Rick

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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One thing that I have noticed about Windows is that when an update is pending in settings I will sometimes have 'odd' things happen... as if Windows is 'stumbling' due to the pending update

 

So now, when something odd happens, I go to settings and check updates to see if something is pending an install and/or restart

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