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Audio Enhancer in Premiere Pro beta keeps crashing

Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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I've now used it about four seperate times and each time the computer is crashing.  I'm on a Mac with macOS 13.5.2. Please advise.

Bug Unresolved
TOPICS
Crash

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10 Comments
New Here ,
Nov 30, 2023 Nov 30, 2023

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Hey @erlewis , did you find a way to make it work. The same happens to me

thanks

 

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New Here ,
Nov 30, 2023 Nov 30, 2023

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I may be having the same issue, or something very simular. Worked all day in Premiere Pro Beta 24.2 yesterday (11-30-2023) with no issues. I opened it back up today, and can scrub the timeline and play just fine. But the moment I select a segment, and move my mouse over to the Essential Sound panel it crashes. I rolled back my version to 24.1 and have not had that problem come back yet.

 

  • Windows 11 Pro (Version 22H2)
  • AMD Ryzen 9 5900HS
  • NVIDIA GeForce RTX 3080 (latest drivers v546.17)
  • 32.0 GB RAM
  • OS Build: 22621.2715

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Community Beginner ,
Nov 30, 2023 Nov 30, 2023

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I am having the same issue it keeps on crashing when I try to open the audio dialogue function within the Premiere Pro beta version. Abobe please fix this!!

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New Here ,
Nov 30, 2023 Nov 30, 2023

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I'm on Windows 11 Proz, v 22H2. I select an audio clip, then the Essential Sound panel option says something like "Tag clip to edit"... so I select "Dialogue", and it totally dumps me out of Premiere. If I go back into Premiere, it restores the from where it crashed, then no matter what I click, it closes again. I have to restart Premiere and either open again or create a new file. Weird.

 

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New Here ,
Nov 30, 2023 Nov 30, 2023

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Ah! it's exactly what i'm experiencing. I'll try to roll back, good call! 

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New Here ,
Dec 01, 2023 Dec 01, 2023

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Installing an older version of the beta did it for me! Try this! 😄 

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New Here ,
Dec 01, 2023 Dec 01, 2023

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Same problem here. How do you install an earlier version? Can't fin this anywhere. 

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New Here ,
Dec 01, 2023 Dec 01, 2023

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Go to Creative Cloud App - then Applicatois - Beta Applications - then you can see Premiere Pro (Beta) - next to OPEN you can find 3 dots - click on them and select "other versions" 

Version 24.1. was the version before - that worked for me! 

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New Here ,
Dec 01, 2023 Dec 01, 2023

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Also trying version 24.1, will report back if it helps. Enhanced Audio used to crash the program whenever I made a cut, but that seems to have been fixed, I was hoping they'd figured it out.
But suddenly now, as of December 1st, if I click any of my Enhanced audio files, the program just closes instantly, doesn't even freeze first.

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New Here ,
Dec 01, 2023 Dec 01, 2023

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Yeah that did it, apparently 24.1 is the way to go for now, if you want to continue using Enhance at all.

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