• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Home screen empty

Community Expert ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

Since last update (42) Home screen stays empty: no list of used projects.

Bug Unresolved
TOPICS
Bug

Views

336

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 06, 2023 Oct 06, 2023

Thank you for reporting this issue! 
There was a problem in an update of the welcome screen which causes the list of recent projects to remain empty.

If this does not resolve on its own after updating to the latest version you can try clearing the following folders:
On Mac: ~/Library/Caches/Adobe/CCX Welcome/
On Win: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

Best regards,

 Alexander

Votes

Translate

Translate
6 Comments
Community Beginner ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

I was wondering what happened to all my projects lolol thanks for the update 

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

Guess which build I'm going to skip? On 41, and I'm behind on my tests already!

 

Stan

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

Thank you for reporting this issue! 
There was a problem in an update of the welcome screen which causes the list of recent projects to remain empty.

If this does not resolve on its own after updating to the latest version you can try clearing the following folders:
On Mac: ~/Library/Caches/Adobe/CCX Welcome/
On Win: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

Best regards,

 Alexander

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

Clearing the folder solves the issue.

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

Ha! I just got this without updating, and @alexander-riss's response makes it clear it is not a build update issue but an update of the Welcome page.

 

Stan

 

Votes

Translate

Translate

Report

Report
Explorer ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

LATEST

Cleqning the CC Welcome folder did the trick! Thanks!

Votes

Translate

Translate

Report

Report
Resources