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Premiere always crashes when using enhance speech

Community Beginner ,
May 03, 2024 May 03, 2024

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Whenever I try and use enhance speech, premiere freezes the whole machine and crashes. It seems like it occurs when processing audio clips, though it doesn't happen immediately, nor every time—however, if enhance speech is used on a clip in a project, that project will crash at some point, without fail.

 

I'm using Premiere 24.3.0 (build 59), but the same behavior occurs in beta build 24.5.

 

I'm running Sonoma 14.4.1 on 2019 16-inch Macbook Pro. 

2.3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

32 GB 2667 MHz DDR4

Bug Unresolved
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correct answers 1 Correct answer

Adobe Employee , Jun 14, 2024 Jun 14, 2024

Thank you for reporting this issue involving Enhance Speech and Macs with Intel chips. This is really frustrating and I'm sorry you're experiencing this. Our engineers are currently researching the problem and we're in touch with Apple about it, too. As a (hopefully very) temporary workaround, you have access to Enhance Speech on the web (via Adobe Podcast: podcast.adobe.com) as a part of your CC subscription. You could enhance the source audio file before importing into Premiere Pro.

 

Continue

...

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25 Comments
New Here ,
May 07, 2024 May 07, 2024

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I'm having the exact same issue. Crashes everytime. Using the same version of Premiere, and same OS. I've come to just avoid using it, but would be nice if it actually worked! 

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New Here ,
May 07, 2024 May 07, 2024

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Me too!  I have an expensive Mac tower so it blows my mind that this computer freezes during voice enhancement.  I have tried troubleshooting, including applying it to a very short audio clip to no avail.  I really want this feature to work!  So frustrating.

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New Here ,
May 09, 2024 May 09, 2024

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Happens also, freezes and then crashes my whole machine.

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New Here ,
May 10, 2024 May 10, 2024

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Same here, It seems only happens on the Intel chip Macbooks

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New Here ,
May 12, 2024 May 12, 2024

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Same same and I am on an intel 2020 imac.

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New Here ,
May 14, 2024 May 14, 2024

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Same here -- PC  i7  just updated to the latest version and still has the same issue.  Process starts and then crashes the system totally into a reboot. Fun!

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New Here ,
May 14, 2024 May 14, 2024

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Just tried again after the latest update of Premiere pro and macOS, don't know which one fixed this issue, but it got fixed.

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Community Beginner ,
May 16, 2024 May 16, 2024

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Me Too! Can't believe they have not sorted out this "new" feature to actually be of use.

I tried it when it was first released. I can do a 2/3 sec clip any more than that then its black screen and then pop my computer shuts down. Tried again today and still same issue!

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New Here ,
May 16, 2024 May 16, 2024

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Surely someone from Adobe can fix this, such a joke! It was working fine for me a couple of weeks ago. But it has started doing this annoying thing where it finshes enhancing the audio, then I will be trying to go on with my work, then it crashes and I will need to reenhance the audio again. 

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New Here ,
May 16, 2024 May 16, 2024

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It crached again!!! The crash won't happen when there's only one audio track being enhanced, however, when I split the enhanced audio to two audio clips, it has to re-enhance them two at the same time, then it got crashed!

Could someone fix this PLS? It's so annoying.

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New Here ,
May 18, 2024 May 18, 2024

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Happens to me as well, running it on an imac

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Community Beginner ,
May 19, 2024 May 19, 2024

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This really gets frustrating. Premiere Pro crashes every few seconds as long as I use audio enhancer. I upgraded my PC two months ago so no, it's not the PC's fault.

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Community Beginner ,
May 27, 2024 May 27, 2024

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Same. Intel i9 2019 MBP - latest Premiere Pro version, latest Mac OS. Crashes every time I try to deploy enhance speech. 

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New Here ,
May 28, 2024 May 28, 2024

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Havint the same issue. At first I thought is was my Mackbook's capacity... but then figured it must the the voice enhancer. Been working on a 10-minute interview. Had to split audio into pieces to process them one by one. Still crashe though.

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New Here ,
May 30, 2024 May 30, 2024

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Crashes everytime on an even better operating system:

3.6 GHz 10-Core Intel Core i9

AMD Radeon Pro 5500 XT 8 GB

RAM: 64 GB 2667 MHz DDR4

macOS 14.4.1 (23E224)

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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Same here, and not just Premiere Beta, regular Premiere. If it doesn't crash, if I close the project and re-open it, I have to re-enable Enhance Speech. It will not stay on. I tried pre-rendering, doesn't help.

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New Here ,
Jun 04, 2024 Jun 04, 2024

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same issue this is killing me getting anything done

 

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Explorer ,
Jun 07, 2024 Jun 07, 2024

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This is the latest in a series of bugs that are sabotaging both my computer and my editing career. I have to deliver this project in a half hour, and my computer completely freezes up when I use Enhance Speech. I thought this tool would be a great way to maximize my value as an editor on this project, as it would massively improve the production value for the client. But apparently Adobe has once again released something new and fancy that does not work, and only increases my blood pressure and damages my reputation for delivering on time to clients.

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Kind of the same issue.

when I use this feature My PC lags even more than exporting the project. After it's done it becomes normal but then again when I try to edit the audio the option processes it again and then I can't do anything after the processing is finished.
I can't use that right now...

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Same. It's wild that Adobe still hasn't fixed this. I don't even see anyone from Adobe in the replies here...

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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Thank you for reporting this issue involving Enhance Speech and Macs with Intel chips. This is really frustrating and I'm sorry you're experiencing this. Our engineers are currently researching the problem and we're in touch with Apple about it, too. As a (hopefully very) temporary workaround, you have access to Enhance Speech on the web (via Adobe Podcast: podcast.adobe.com) as a part of your CC subscription. You could enhance the source audio file before importing into Premiere Pro.

 

Continued thanks for your patience,


David

Product Manager, Adobe

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New Here ,
Jun 14, 2024 Jun 14, 2024

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For reference, David, I'm not using a Mac.

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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@Zach31621834u5lg what kind of setup do you have? And is it crashing or is Enhance Speech re-rendering?

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New Here ,
Jun 14, 2024 Jun 14, 2024

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Fully crashes the entire program. Running Intel(R) Core(TM) i9-10920X CPU @ 3.50GHz.

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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@Zach31621834u5lg Thank you, I've reported this to our engineers as well.

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