• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Premiere Pro (Beta) Not Opening Projects

Community Beginner ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Premiere Pro Beta will not open any projects with latest update (24.5). Projects fills loading bar then immediately shuts down the app & pops up the "Adobe Creative Cloud Diagnostics" app but doesn't load that either. 

on OS Sonoma Version 14.4.1

Was able to open the Premiere Pro (Beta) project in the regular Premiere Pro App (24.3)

Bug Fixed

Views

593

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 19, 2024 Apr 19, 2024

This issue has been resolved in build 13 and onwards.

 

We reviewed the code as soon as the issue was identified and understood. We appreciate the community's quick notification and engagement on this matter.

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Apr 19, 2024 Apr 19, 2024

Thanks for the update, Reg!

Status Fixed

Votes

Translate

Translate
28 Comments
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

I installed Premiere Pro Beta 24.5.0.11 today. Opened a project that I completed with PP Public, and PP Beta crashed.

 

My system:

Dell Precision 3541

Intel Core i7-9750

Windows 10 Enterprise 10.0.19045

Installed Physical Memory: 24 GB

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

Same here.  Premier Beta crashes opening any project.  I tried several.

 

Probably piling on here, but honestly, adding support for MKV file import would save me probably 10+ hours a week or more.  PLEASE PLEASE PLEASE add MKV file import.  (I personally hate MKV files, but they are a thing and there is no way to avoid it 😞  )

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

I have the same problem, so I'm answering to keep acess to updates.

 

Also, answering to your MKV request, I suggest you download OBS and take advantage of their remux recording option.

 

Instead of an OBS recording, you point it to the MKV you want in MP4 and it will convert it to MP4 in a jiff.

 

Not the best thing, but works.

Votes

Translate

Translate

Report

Report
Participant ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

yup also happening here on my end. literally was working 10 minutes ago. update. and it broke

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

🙂

 

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

Oh yeah!  That works excellent!  Except it converts it into VP09 compression, which also isnt suported 😞

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

@Adobe any guess on a timeline for an update?

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

I'm having the same problem with PP Beta 24.5.0 Beta 11. I can open the application, but as soon as I open any file, it crashes. These files opened in previous betas. I wanted to try markers in the transcript feature.

Windows 11 Pro 23H2 OS Build 22631.3447

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

I realize it's a beta, but I would have thought they would just re-release the previous build with a new build number to get it up and running again

Votes

Translate

Translate

Report

Report
Participant ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

same issue here, going back to the previous release

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

How do you roll back to the previous release?

Votes

Translate

Translate

Report

Report
Participant ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

@J-TIZZO you open the creative cloud launcher. navigate to apps on the side. 
under the categories. select "beta apps" (the same place you go to install the beta release the first time)

under installed apps. press the (***) next to open. and select "older version" 
then simply click install on the older version

Hope this helps!


Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

Build 43 doing the same. Back revving fizes problem.

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

Not true, that OBS function does no conversion, it just remuxes the audio and video stream from a MKV to MP4 container.

 

Meaning when you tested it means the MKV you remuxed was in VP09, so either way wasn't gonna be supported. 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

I've been working on a project directly in Premiere Beta for more than a week. Yesterday it worked fine, today it keeps crashing. The project opens just fine in Premiere Pro, but Beta crashes even if I try to create a new project. 

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

Just upgraded the beta to 24.5.0 Build 12 today, and I'm having the same problem. I can launch the program, but any project I open, the application just quits.

Windows 11 Pro 10.0.22631

i7-13700KF, Nvidia 4070, 96 GB RAM, 2×2 TB NVMe

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

I just finished editing my feature a few days ago so now I'm starting work on my sound design, but Premiere Pro Beta wont load my project. The project will load all the way up to 100% then crash. Now my project will load up in Premiere Pro with no problems, but I rather work in Beta. Seems like Beta runs smoother. I've also tried to create a new project to import my old project but Beta crashes after I click on "create''.  I've uninstalled and reinstalled, still the same. What the hell is going on? Can someone help me out?  Thanks

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

I thought I was the only one having issue.  Premier pro beta will crash when opening or creating a project

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Hi Adobe Support Team,

 

Yesterday, I have encountered issues problem where Premiere Beta fails to open any of my projects. Unlike the normal Premiere version, which functions smoothly, the beta version consistently displays an error message and refuses to load any project files nor a new project.

I have already attempted basic troubleshooting steps such as reinstalling the software and checking for updates, but to no avail. The error persists regardless of the actions I take.

I've also updated the app this morning when prompted, but unfortunately, the issue remains unresolved. Additionally, I noticed that the opening panel of the interface appears to be behaving strangely.

Could you please investigate this issue? If there are any specific logs or diagnostic information you require from me to assist with troubleshooting, please let me know, and I will gladly provide them!


Thank you, 

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Version 24,5 Beta Buil 11
when loading a projekt premiere crushes. 

Premiere 34.4 Bulid 59 loads the Projekt. 

I saved the Projekt as a copy. Still can't open it on Beta

 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Hello there everyone, I hope you are all well.

 

Straight to the point, I've updated the Premiere Pro Beta to the latest version yesterday, after the update whenever I open the app, the project panel appears and if I choose any project it will automatically shutdown and I'm not able to find a solution!

 

I'm using Macbook pro M1.

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

For ppl still having this issue, build 13 for the beta fixes the project open insta-crash issue. I had a friend confirm it on the Windows side and I can confirm it on the Mac side.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

I have the same problem. I uninstalled and reinstalled the application several times, deleted the cache and directories, and nothing helped. I can't even create an empty project without imported media. Beta crushes immediately.

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Moved from the Premiere Pro forum to the Premiere Pro Beta forum.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

After updating to v 24.5.0.014  Beta it works

Votes

Translate

Translate

Report

Report
Resources