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13

Retrieving frame errors with a temporal effect on MXF

Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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App: Premiere Pro (Beta) 23.3.0 (Build 20)
Platform and OS: Mac mini M1 2020, 16GB, macOS Ventura 13.0

 

If a Sony MXF clip is added into a project and a temporal effect is applied (for example the built-in Time > Echo or Time > Posterize Time) to it,
then Premiere reports retrieving frame errors and frame substitution recursion attempts (see screenshot in attach).

 

Expected result: all clip frames should be retrieved and provided to the effect without errors.

 

MXF file info from Premiere:
Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: Sony, Mem (2.00)
AVC Unconstrained
Bitstream Format: Sony
Gamma: S-Log3 Cine

 

We can provide a sample video file and project on request from Adobe by e-mail (specify e-mail address).
Thank you.

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correct answers 2 Pinned Replies

Adobe Employee , Mar 06, 2024 Mar 06, 2024

We haven't encountered any "Sony MXF" that produces this behavior. 

Denis, I've sent you a link to some private upload space; if you need to use your file delivery system, you can use my address.

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Adobe Employee , Mar 06, 2024 Mar 06, 2024

Thanks to Denis' helpful files and steps, we were able to reproduce this issue.

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6 Comments
Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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Anyone know if this is fixed in the released version of 23.3?

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New Here ,
Feb 28, 2024 Feb 28, 2024

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Has there been any update on this bug? My production team has run into this error while using our Sony FX6 footage and mainly using neat video. Please Adobe staff! Help us! You're our only hope! 

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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I posted this bug more than an year ago and it is still present in PP 24.2.1 and PP Beta 24.4.0 on ARM Macs....

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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We haven't encountered any "Sony MXF" that produces this behavior. 

Denis, I've sent you a link to some private upload space; if you need to use your file delivery system, you can use my address.

Status Investigating

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Thanks to Denis' helpful files and steps, we were able to reproduce this issue.

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Yes, it's good that this is getting some attention but I thought it had been acknlowledged over a year ago. It was certainly informally acknowledged in the phone call I had with the 'senior team' in February 2023. Email below is from 14th February 2023. 

 

"Your Adobe Case ADB-27990167-Z3Y3

Dear Andy,
Greetings of the Day !
 
This email is in reference to the open case regarding "error retrieving frame issue" which you faced recently while Working on Premiere Pro application.
 
We would like to inform you that we have shared the issue with our developer team and highlighted your feedback to them, they are working on it and soon the issue would be fixed with patch updates or an updated version of the application.
 
Our senior team would like to speak with you to gather more information..."

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