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9

P: Eyedropper/Color Picker Not Working in Lumetri Secondary Color Correction in Premiere Pro

Community Beginner ,
Jun 19, 2018 Jun 19, 2018

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When trying to set or add a key color in HSL secondary in Lumetri color in Premiere Pro, nothing happens. I click the eyedropper, then click the color on my image, and no key is set. I can click any color, anywhere, and no mask is created and the HSL sliders don't budge. It is only on rare and random occasions that I can manage to select a color. I have tried selecting a key color in both the Lumetri panel and the effects control panel. Some related posts have suggested this may have to do with having two monitors, however, I've experienced this on systems with both one and two monitors. The eyedropper works better in the RGB curves effect, but there are times when I have the same issue. Any idea why this isn't working? I've been setting my sliders manually, but would really love to use the color picker, which should not be so consistently dysfunctional!

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TOPICS
Color , User experience or interface

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correct answers 4 Pinned Replies

Adobe Employee , Jun 04, 2024 Jun 04, 2024

Legacy bug: Changing the status to Needs More Info. Please post full details so we can finally get a fix here. How do I write a bug report?

 

Thanks,
Kevin

Status Needs More Info

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Adobe Employee , Dec 17, 2024 Dec 17, 2024

updating status

Status Acknowledged

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Adobe Employee , Feb 05, 2025 Feb 05, 2025

Hi @Stefanie34790806mwj3 ,

 

Welcome to the Premiere Pro forums! We are glad to see you here.

 

We've been seeing an uptick in issues related to 2nd monitors.  Are you on a Windows machine?  Did you update to the latest Windows build last week?  We need a few more details to help with this issue. Please see: How do I write a bug report?

 

I hope we can help you soon. Sorry for the frustration! 

Status Needs More Info

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Adobe Employee , Feb 06, 2025 Feb 06, 2025

Hi @lorenzo_6576 ,

 

Thanks for submitting your bug report. We need a few more details to try to help with the issue. Please take a look at this: How do I write a bug report?

 

Do either of these issues seem similar to what you are experiencing?  We would love to get more details so we can try to reproduce it.

Scroll Issue

Cursor Issue

 

Sorry for the frustration, and thanks for reaching out.

Status Needs More Info

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51 Comments
New Here ,
Feb 08, 2025 Feb 08, 2025

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Thanks for the answer. As mentioned , I am using the latest Apple MacbookPro M4. 

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