• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Everytime the timeline is paused I see noise or snow - Intel Mac - macOS Sonoma

Community Beginner ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

Captura de pantalla 2024-04-29 a las 22.05.33.png

Bug Investigating
TOPICS
Editing and playback , Export

Views

274

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Pinned Replies

Adobe Employee , May 14, 2024 May 14, 2024

Hi @Pedro Deltell Colomer and @Mariana301932735yrg,
The team is investigating this issue now. Sorry for the hassle.

The information you provided was super helpful!

 

Thanks,
Kevin

Status Investigating

Votes

Translate

Translate
Adobe Employee , May 22, 2024 May 22, 2024

Hello, @Matt355060660208@Aidan307513953s50@Grant22069765aq46, and others on the thread,
Thanks for providing details about this bug. I've seen it more regularly as of late. I have asked the developers to take a look. I'll have to ask for your patience as I try to learn more about what's happening here. I am very sorry for the frustration.

Take Care,
Kevin

Status Needs More Info

Votes

Translate

Translate
19 Comments
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Please help: I was editing a project with footage from ARRI AlexaMini LF MXF files. They are not transcoded but just brought in as is. The project worked fine for two days and then randomly the the two viewer windows would show black and white noise anytime the player was stopped or paused. If I scrub through the footage it shows fine but the moment it stops it shows the noise.

Screenshot 2024-04-24 at 7.20.26 PM.png

 

I changed the project render settings to software only and it fixed it but now the rendering and exporting takes FOREVER and performance is incredibly slow. I would much rather use the GPU-accelerated render settings but not sure why that noise just showed up or what I can do to fix it?

 

My specs are - Mac OS Sonoma 2.4 GHz 8-Core Intel Core i9

Graphics - AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB

Memory - 64 GB 2667 MHz DDR4

Votes

Translate

Translate

Report

Report
LEGEND ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Look for other posts about monitor issues on Macs, as there have been a few here.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

This isn't a monitor issue that I know of. Playing the footage on other apps and on multiple monitors connected to my mac do not produce the same results. It's only within premiere pro windows.

Votes

Translate

Translate

Report

Report
LEGEND ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

As noted, check the forum. There's been other identical posts.

Votes

Translate

Translate

Report

Report
LEGEND ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

There are a number of posts I think all from Mac users about this type of thing on the forum recently. So look around a bit.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

ok, thanks

Votes

Translate

Translate

Report

Report
New Here ,
May 13, 2024 May 13, 2024

Copy link to clipboard

Copied

Did you get this resolved in the end? I have a colleague suffering with the same issues

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

Hi. This morning when I opened Premiere, this white screen was showing in my source monitor. When I play the timeline or any clip it is normal, but when I pause it it goes to white again. I upgraded to the last version (24.4) and the problem is still there. Does anyone know why is that? I'm using a Macbook Pro 2019 16'' i7 16GB with Sonoma 14.4.1

Screenshot 2024-05-14 at 11.26.17.png

Votes

Translate

Translate

Report

Report
Community Expert ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

what if you try to lower the playback res in program monitor?

did you try to reset the preferences?

did you try to switch renderers from project settings?

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

It worked changing to software encoding. Do you know why is that? I'm having a similar issue when I create proxies in Media Encoder. Thank you so much!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

Hi @Pedro Deltell Colomer and @Mariana301932735yrg,
The team is investigating this issue now. Sorry for the hassle.

The information you provided was super helpful!

 

Thanks,
Kevin

Status Investigating

Votes

Translate

Translate

Report

Report
Explorer ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

Same problem, Intel MacBook Pro 16, 2.3 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB. Video attached. https://drive.google.com/file/d/1Q-XyuHIszn5LidezOwfiNckgftmJARvO/view?usp=share_link 

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Image 5-17-24 at 1.15 PM.JPG

  Upon opening my software i noticed this noise glitch in the source monitor. i have no effects on the video whatsoever. but every attepmt to play the video it will display when i stop playback. 

Votes

Translate

Translate

Report

Report
New Here ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

I started work project yesterday and when I opened back up this morning, the previews of content are gone, and in their places is this weird snow/static that moves when I hover my mouse over the project. As soon as I click to edit or move an object, things return to normal. I've restarted the program, but now it remains. I'm on an up to date Mac, using up-to-date Premiere.

 

See video for example.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

Hi there,

I'm sorry to hear you're experiencing this issue. Are you on a Windows or a macOS system? If you have a discreet GPU in your system, please check for driver updates. This issue might be caused by outdated or corrupt GPU drivers.

If you have any plugins installed, please temporarily disable them (Here's how).

If updating drivers and disabling plugins does not help, please also share your current Premiere Pro version, system specifications (OS, OS version, CPU, GPU, RAM) and your media properties (Project Panel > Right-click on source file > Properties). 

 

Post moved to Discussions for troubleshooting. 

Thanks,

Ishan

Votes

Translate

Translate

Report

Report
New Here ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

I am having the same problem. But it happens when I layer other videos on top. I temporarily disabled any plug ins. Still a problem.

Votes

Translate

Translate

Report

Report
New Here ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

I've having the same problem with mp4's, and I haven't been able to find identical posts in the forum. The only temporary fix I've found is to restart my computer, but that can definitely be a hassle

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

Hello, @Matt355060660208@Aidan307513953s50@Grant22069765aq46, and others on the thread,
Thanks for providing details about this bug. I've seen it more regularly as of late. I have asked the developers to take a look. I'll have to ask for your patience as I try to learn more about what's happening here. I am very sorry for the frustration.

Take Care,
Kevin

Status Needs More Info

Votes

Translate

Translate

Report

Report
New Here ,
14 hours ago 14 hours ago

Copy link to clipboard

Copied

LATEST

Me as well I have the same problem from like 2/3 month in Premiere Pro. When I edit, when I export and also when I make proxies by media encoder I always get that screen.
I'm using a Macbook Pro 2019, I9, 32gb Ram with last firmware of Sonoma.

Screenshot 2024-05-07 alle 12.10.00.png

Screenshot 2024-05-19 alle 14.45.18.png

Screenshot 2024-05-20 alle 10.05.40.png

Votes

Translate

Translate

Report

Report