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Exporting a freeze frame is still using proxies

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Participant ,
Oct 18, 2022 Oct 18, 2022

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Version 23 installed today, and a basic bug is still not fixed;
I'm working with UHD footage on a FHD project, and when I export a static .TIFF 'freeze-frame' for Photoshop editing, I get a low quality pixelated image. Months ago I discovered that if I detach my proxy files first, I get a true quality export image.
Note; I am not in proxy preview when exporting, Premiere simply exports from the proxy by default!

Bug Unresolved
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correct answers 1 Correct answer

Adobe Employee , Nov 28, 2022 Nov 28, 2022

Hi all, 
We've identified the cause of this issue and have a fix for it. It will be released in a Premiere Pro update early in the new year. Unfortunately, it didn't quite make the cutoff for the next release, which is coming before the end of this year. 
Regards,

Fergus

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21 Comments
Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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Hi, 

there is a bug in Premiere when exporting frame. It is exported in low quality (PNG). Im using proxies and toggle proxies to get better quality frame doesent work.

 

Premiere 15.4.1

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Community Expert ,
Nov 03, 2021 Nov 03, 2021

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Try using the Export Setting instead of export frame.

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Community Beginner ,
Jul 05, 2022 Jul 05, 2022

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This work around is cumbersome - previous versions you could just press shift E. This new process is terrible.

When will this bug be fixed?

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Participant ,
Sep 16, 2022 Sep 16, 2022

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A year later and it's still doing it to me

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Participant ,
Sep 16, 2022 Sep 16, 2022

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As soon as I detach my proxies, I get a clean export. I can then re-attach them. OTT work-around, but it will do for now

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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I would use an export frame from the original source clip in the Source monitor.

Use Match Frame.

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Participant ,
Oct 19, 2022 Oct 19, 2022

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Is that going to include adjustment layers and LUTs for my V-LOG footage?
And what advantage does this have over the simple 'Export Frame' button other than let Adobe off their bug?

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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No Adjustment layer etc include.

 

Try Tiff export in AME

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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I'm having the same issue and it's VERY frustrating. When you export your sequence as video, premiere automatically uses the original full res files for the export. Why would it not do the same with stills? When a client says "can you export a bunch of stills so I have options for thumbnails for the video player," it adds so much extra time to to sweep through the project, find a good moment for a still, then have to turn off proxies, then export the still, then turn proxies back on to keep sweeping through. And again, when exporting video, premiere automatically uses the full res files, so why not do the same when exporting frames? 

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Participant ,
Oct 19, 2022 Oct 19, 2022

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AME is as reliable and stable as the UK economy. FAO Adobe; Why should I settle for long-winded alternatives to work around this bug when there's an easy access button that's not doing its job correctly?

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Thank you for raising this issue. I spoke to a colleague and we do have a related bug listed but we're creating one speicifcally to address this issue. A short-term workaround could be to export as Targa or DPX files. 

Regards,

Fergus

 

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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I am not here to solve your bug for you, I am offering a workaround to get the job done.

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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Exporting frames via AME does not require turning off proxies.

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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Thank you!

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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Thanks. Appreciate the workaround, but unfortunately I think that's even more clicks and time per exported frame. I just really want the camera/frame export button in the program monitor to work properly. Glad Fergus and the Adobe gang are gonna get it sorted. 

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Participant ,
Oct 19, 2022 Oct 19, 2022

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I know, that's what I put "FAO Adobe" before I made my moan. Peace, man xx

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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As an update to my previous message, I was incorrect about Targa and DPX files: they are affected by this issue too. The problem seems inconsistent, so retrying the export may work and might be helped by moving the playhead to a different frame, then moving it back again. 

 

We've got this bug logged now and will be working to fix it. Thanks for bringing it to our attention. 

 

Regards,

Fergus

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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Please fix this - the Export Frame button should export from the source footage - not the proxy. If there is a usecase for exporting proxy shots - maybe make it a check box or something? 

Right now, I have to quickly use the button twice in a row to get the 2nd shot to be from the source. 

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Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

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Hi all, 
We've identified the cause of this issue and have a fix for it. It will be released in a Premiere Pro update early in the new year. Unfortunately, it didn't quite make the cutoff for the next release, which is coming before the end of this year. 
Regards,

Fergus

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New Here ,
Dec 04, 2022 Dec 04, 2022

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First time working with proxies and i just encountered this problem as well...

Adobe please fix this, it's been over a year now since the original post, that's pretty sad that this issue still exists.

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Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

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Hi,

I upvoted. I hope those on the thread will do the same. 🙂

 

Kevin

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