• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
9

Exporting a freeze frame is still using proxies

Contributor ,
Oct 18, 2022 Oct 18, 2022

Copy link to clipboard

Copied

Version 23 installed today, and a basic bug is still not fixed;
I'm working with UHD footage on a FHD project, and when I export a static .TIFF 'freeze-frame' for Photoshop editing, I get a low quality pixelated image. Months ago I discovered that if I detach my proxy files first, I get a true quality export image.
Note; I am not in proxy preview when exporting, Premiere simply exports from the proxy by default!

Bug Unresolved

Views

2.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 28, 2022 Nov 28, 2022

Hi all, 
We've identified the cause of this issue and have a fix for it. It will be released in a Premiere Pro update early in the new year. Unfortunately, it didn't quite make the cutoff for the next release, which is coming before the end of this year. 
Regards,

Fergus

Votes

Translate

Translate
39 Comments
Community Beginner ,
Nov 03, 2021 Nov 03, 2021

Copy link to clipboard

Copied

Hi, 

there is a bug in Premiere when exporting frame. It is exported in low quality (PNG). Im using proxies and toggle proxies to get better quality frame doesent work.

 

Premiere 15.4.1

Votes

Translate

Translate

Report

Report
Community Expert ,
Nov 03, 2021 Nov 03, 2021

Copy link to clipboard

Copied

Try using the Export Setting instead of export frame.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jul 05, 2022 Jul 05, 2022

Copy link to clipboard

Copied

This work around is cumbersome - previous versions you could just press shift E. This new process is terrible.

When will this bug be fixed?

Votes

Translate

Translate

Report

Report
Contributor ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

A year later and it's still doing it to me

Votes

Translate

Translate

Report

Report
Contributor ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

As soon as I detach my proxies, I get a clean export. I can then re-attach them. OTT work-around, but it will do for now

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

I would use an export frame from the original source clip in the Source monitor.

Use Match Frame.

Votes

Translate

Translate

Report

Report
Contributor ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

Is that going to include adjustment layers and LUTs for my V-LOG footage?
And what advantage does this have over the simple 'Export Frame' button other than let Adobe off their bug?

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

No Adjustment layer etc include.

 

Try Tiff export in AME

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

I'm having the same issue and it's VERY frustrating. When you export your sequence as video, premiere automatically uses the original full res files for the export. Why would it not do the same with stills? When a client says "can you export a bunch of stills so I have options for thumbnails for the video player," it adds so much extra time to to sweep through the project, find a good moment for a still, then have to turn off proxies, then export the still, then turn proxies back on to keep sweeping through. And again, when exporting video, premiere automatically uses the full res files, so why not do the same when exporting frames? 

Votes

Translate

Translate

Report

Report
Contributor ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

AME is as reliable and stable as the UK economy. FAO Adobe; Why should I settle for long-winded alternatives to work around this bug when there's an easy access button that's not doing its job correctly?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

Thank you for raising this issue. I spoke to a colleague and we do have a related bug listed but we're creating one speicifcally to address this issue. A short-term workaround could be to export as Targa or DPX files. 

Regards,

Fergus

 

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

I am not here to solve your bug for you, I am offering a workaround to get the job done.

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

Exporting frames via AME does not require turning off proxies.

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

Thank you!

Votes

Translate

Translate

Report

Report
Explorer ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

Thanks. Appreciate the workaround, but unfortunately I think that's even more clicks and time per exported frame. I just really want the camera/frame export button in the program monitor to work properly. Glad Fergus and the Adobe gang are gonna get it sorted. 

Votes

Translate

Translate

Report

Report
Contributor ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

I know, that's what I put "FAO Adobe" before I made my moan. Peace, man xx

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

Copy link to clipboard

Copied

As an update to my previous message, I was incorrect about Targa and DPX files: they are affected by this issue too. The problem seems inconsistent, so retrying the export may work and might be helped by moving the playhead to a different frame, then moving it back again. 

 

We've got this bug logged now and will be working to fix it. Thanks for bringing it to our attention. 

 

Regards,

Fergus

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 15, 2022 Nov 15, 2022

Copy link to clipboard

Copied

Please fix this - the Export Frame button should export from the source footage - not the proxy. If there is a usecase for exporting proxy shots - maybe make it a check box or something? 

Right now, I have to quickly use the button twice in a row to get the 2nd shot to be from the source. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

Hi all, 
We've identified the cause of this issue and have a fix for it. It will be released in a Premiere Pro update early in the new year. Unfortunately, it didn't quite make the cutoff for the next release, which is coming before the end of this year. 
Regards,

Fergus

Votes

Translate

Translate

Report

Report
New Here ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

First time working with proxies and i just encountered this problem as well...

Adobe please fix this, it's been over a year now since the original post, that's pretty sad that this issue still exists.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Hi,

I upvoted. I hope those on the thread will do the same. 🙂

 

Kevin

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 06, 2022 Dec 06, 2022

Copy link to clipboard

Copied

When I use proxies and export a frame, the frame quality is very low, it is not the original quality!

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 13, 2022 Dec 13, 2022

Copy link to clipboard

Copied

THANK YOU!

Votes

Translate

Translate

Report

Report
Explorer ,
Jan 07, 2023 Jan 07, 2023

Copy link to clipboard

Copied

Easy work-around: Double click the clip in the time-line which will bring up the frame in your source monitor. Export there (for most users, the source monitor will probably be on your left). Callum.

Votes

Translate

Translate

Report

Report
Contributor ,
Jan 07, 2023 Jan 07, 2023

Copy link to clipboard

Copied

Exporting from Source Monitor is a semi-decent fix, but it does not include any adjustments (even Lumetri or scaling) or additional images thrown into the timeline frame.

Votes

Translate

Translate

Report

Report