FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

[Francis-Crossman]

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

1. Launch Adobe Media Encoder.
2. Select File > Add Premiere Pro Sequence.
3. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

1. Hold the option key while launching Premiere Pro.
2. Choose Reset Preferences in the “Reset Options” dialog.
3. Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

1. Do not choose the “Match sequence preview settings” preset in Export mode
2. Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
3. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

[Peru Bob]

Revert to the previous version.

[George Patay]

Another simple workaround is to open Media Encoder and arrange Premiere and ME side by side. Drag the sequence you want to export from Premiere to Media Encoder.   This has worked for me without fail. 

[Michael Grenadier]

great tip.  Amazing all the hidden stuff available in Premiere...  I know many people think workarounds are a pain, but for me, it's about getting the job done (particularly if the client's sitting behind you).  

[David Munyaneza]

I am able to import and edit videos, but I can't be able to export it. When I press to export nothing shows up.

[Ishan Y]

Hey David,

I'm sorry to hear about this. Could you try resetting your preferences and let us know how it goes? Please confirm your current Premiere Pro version as well. Can you export if you go to File > Export > Send to Media Encoder? 

Thanks,

Ishan

[David Munyaneza]

It worked thank you so much. I had to reset my preferences setting.

Get Outlook for iOS<>

[schnerpf]

To all of you: Downgrade to 23.2 and all will be good. Cheers!

[Francis-Crossman]

This is a known issue that we are working on.  Please see the workarounds here: https://community.adobe.com/t5/premiere-pro-bugs/known-issue-export-mode-fails-to-load-in-premiere-p...

[inesluxcey]

The second option works very well, thanks a lot ! 

[Julio29659509f0j7]

Muchas Gracias lo pude solucionar con la 2da opcion!!!

[Sausagehead5]

It works, but I have to do it about 10 times a day.

[Francis-Crossman]

@Sausagehead5 Are you using "Match sequence preview settings"?  Try avoiding that one, and your exports should be successful, and you won't have to reset your prefs all the time.  Let me know if this is not the case for you.

[Francis-Crossman]

@Remote Index, we're updating that page soon.

[Francis-Crossman]

Just want to let everyone know the progress.  We have an internal fix for this that we are testing and will put into beta in the next few days and then roll into an official release as soon as possible.

[Ravi282945429qm8]

Nothing happens when i click in export please somebody help 

[SarahJordan7]

Hello,

I have been trying to export this video all morning and cannot get off of this screen. I tried the command + M option to export media in that way but it did not work. I was able to export the video as a .mov last night but wanted to change the audio levels on some of my clips.

Please let me know if anyone has advice on how to fix this, thanks!

[Ann Bens]

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[Peru Bob]

Click on the sequence to have the sequence panel highlighted in blue, and you will have the export option.

[Ann Bens]

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[MitchJCW]

Has anyone encountered this issue? I can't quick export nor can the export page seems to load in premiere pro. It will just show a loading icon ( attached below ). 

First time for me and I can't export my files now. 

I'm using mac studio mac os Monterey. 

[Ann Bens]

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[daapap]

I'm having the same problems in PPro 22.6.4 on two different machines. Also tried 22.2, same results. (Windows 10) Nor does the stupid Import screen show up when being clicked on accidentally. Not that i missed it  ...

Extensions do not work either. Both problems do not show up immediately after a restart of the program.

[Tebogo29708455mctc]

Thanks this was very helpful.

[Peru Bob]

Have you tried the workarounds in the link in the reply by Ann Bens ?

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[Walter2864017459ph]

As stated...hold down Shift when opeing premiere and select "Reset app preferences" fixed my spinning wheel