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58

My mouse disappears in Premiere CC

Community Beginner ,
Jan 06, 2014 Jan 06, 2014

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My mouse cursor keeps dissappearing as I work in premiere cc. It isnt the mouse as I tried several. I have to restart the project every few minutes. It seems to get worse with time. I am doing closed captioning so maybe that is part of it.

Anyone else have this issue?

Bug Unresolved

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204 Comments
New Here ,
Jan 24, 2023 Jan 24, 2023

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This happens to me when close a project and return to the Premiere home screen, then select a new project from there. Frustratingly, it doesn't happen every time. The one workaround I've found is to open a new project while the old one is still open, THEN close the old one. In other words, bypass returning to the home screen.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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I also have this problem when I sometimes change the level of an audio clip in the timeline.

For the first time I got it back without closing premiere, so I hope this helps someone else..

- Command + Tab to a different application or finder so the mouse is visible and move it up to the menu bar so you can click on 'window', and then use the arrow keys to change the workspace to anything else/reset to saved layout.

Hope that helps someone else because it's so very annoying!

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Engaged ,
Jan 24, 2023 Jan 24, 2023

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Ah, you mean your CURSOR disappears sometimes.
Yeah, me too.
I do have an AHK script that makes a tooltip every few milliseconds at where the cursor is supposed to be...
After a few minutes, it usually re-appears.
definitely a bug.

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Explorer ,
Jan 24, 2023 Jan 24, 2023

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How is Adobe so silent on this? Ridiculous.
Just to add in more data, mine just disappeared when changing the audio level on a clip in the Timeline

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New Here ,
Jan 24, 2023 Jan 24, 2023

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This is ANNOYING! Paying monthly just to deal with these glitches. Adobe, people's careers actually depend on your products. Fix this!!

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Explorer ,
Jan 24, 2023 Jan 24, 2023

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PROBLEM FIXED! I had this same issue for quite some time. When I installed a new graphics card I was also advised to use the Studio version of the GFX Driver from NVidia. This is a stable driver that seems to work with my new Gigabyte RTZ2070 Windforce and the mouse problem has disappeared.

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Contributor ,
Jan 24, 2023 Jan 24, 2023

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happening still in 2021 while speed ramping. feeling amazing lately
G.

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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still happens lmao

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New Here ,
May 15, 2023 May 15, 2023

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Its 2023 and this bug is still occuring and happening more frequently. At this point it is happening at least once a week where at random moments my mouse will suddenly disappear inside Premiere. On every other application or browser the mouse is visible and working. Restarting Premiere fixes the problem (temporarily), but I'm working on editing a feature film, so reopening the file does take time. I hope Adobe starts focusing less on unnecessary UI changes and puts their time more on fixing the bugs that are driving users away from Premiere. 

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Community Beginner ,
Jan 14, 2024 Jan 14, 2024

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This just happened to me while alt-tabbing when drawing automation on an audio clip for the clip gain.

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New Here ,
Mar 15, 2024 Mar 15, 2024

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In all Adobe programs, it's the software mouse cursors that disappear.

As you can see in the example, the cursor disappears and then appears.

Windows operating system 24H2 26080.1100

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Community Expert ,
Mar 15, 2024 Mar 15, 2024

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Reinstall mouse software.

Try a different mouse.

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New Here ,
Mar 15, 2024 Mar 15, 2024

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What does a computer mouse have to do with it?
It is the software mouse cursor that is not working.

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New Here ,
Mar 16, 2024 Mar 16, 2024

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All of a sudden I'm having the exact same issue.

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Community Beginner ,
Mar 17, 2024 Mar 17, 2024

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So whenever the curser is supposed to show a premiere pro curser (the razer tool, the dragging/selection hand, most the other tools).

It's completely visible when not showing a Premiere curser though.

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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try to reset the preferences

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I did it, it still didnt work. I've also tried reinstalling Premiere.

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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can  you provide more info, screenshots, video recording,etc.. on what is exactly happening?

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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So I tried recording it, but in the recording, its fine, so heres a recording on my phone. https://drive.google.com/file/d/10jJjxvQcew0p1sg3xFwCDJcSGfwCGuf0/view?usp=sharing

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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@Rainn3336340618ab,

 

Thanks for the screen recording. That is helpful. Your "regular" mouse pointer disappears when you hover over, for example, the "toggle track output" (eyeball) in the Timeline header area. And it appears to be a custom cursor.

 

Are you using a third-party mouse controller? Or some type of custom setting?

 

 

 

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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No, I don't think so. I just have Razer synapse along with a few other Razer softwares (cos I use a Naga X), but I don't think that should have anything to do with it?

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Okay, I solved my problem by reverting a windows update! Hope this helps someone else!

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New Here ,
Mar 19, 2024 Mar 19, 2024

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So the problem was in Windows after all?

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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@Rainn3336340618ab,

 

> No, I don't think so. I just have Razer synapse along with a few other Razer softwares (cos I use a Naga X), but I don't think that should have anything to do with it?

 

I agree it should just work, but such devices/apps must have some kind of drivers (via the providers or OS) that might not work correctly in PR. And it could be an OS, third party hardware/software, or PR issue.

 

The fact that rolling back a Windows update helped seems important, leaves open the possibility of any of those issues.

 

This is not my area of expertise, but there are other reports of disappearing cursors. For each such report, I'd like to know the OS and whether there any special configurations (mouse, etc).

 

Stan

 

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