• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

P: Dark Exposure and Vertical Lines in Footage on Playback

Community Beginner ,
May 30, 2024 May 30, 2024

Copy link to clipboard

Copied

I've been getting vertical lines and dark frames working with MOV files in Premiere Pro and After Effects, pictured below. I'm not using any effects. After exporting, It still shows frames where the exposure is lower too. Any idea what I can do?

Desktop Screenshot 2024.05.29 - 20.59.22.39.png

Bug Unresolved

Views

357

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

New Here , Jun 12, 2024 Jun 12, 2024

We have 2 computers that both have Nvidia GeForce RTX 30f0, so that model is affected, too. Rolling back the studio driver to a previous version, 552.22, was the solution.

Votes

Translate

Translate
Adobe Employee , Jun 07, 2024 Jun 07, 2024

Premiere Pro versions 23.1 through 24.0.3 have garbage (dimmed video or black vertical lines) in Source and Program Monitor previews when Nvidia Driver 555.85 or 555.99 is used. But not all Nvidia cards that support these driver will have this problem. I am reproducing this with an Nvidia GeForce RTX 3080 but finding the same driver not to fail with a Nvidia GeForce GTX 1080 Ti for example. And also note that the following file formats preview with this issue:

  • PrRes 422, 422 Proxy/ LT/ HQ
  • Quick
...

Votes

Translate

Translate
6 Comments
Community Expert ,
May 30, 2024 May 30, 2024

Copy link to clipboard

Copied

If you are using a Nvidia card made sure you have the most current Studio Driver installed.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 30, 2024 May 30, 2024

Copy link to clipboard

Copied

Hello @outtaxhere,

Thanks for the report. The team will require more info from you. Please format your follow up in this format: How do I write a bug report?

Hi @jeffery347966600fms,

 

I hope the team can assist you ASAP.

 

Thanks,
Kevin

Status Needs More Info

Votes

Translate

Translate

Report

Report
New Here ,
Jun 07, 2024 Jun 07, 2024

Copy link to clipboard

Copied

I've also encountered the same issue. I've done a clean install of the NVIDIA Studio Driver as well, but it didn't work for me. My current workaround is to use OpenCL for now instead of CUDA for Mercury Playback.

 

I hope this gets fixed soon.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

Copy link to clipboard

Copied

Premiere Pro versions 23.1 through 24.0.3 have garbage (dimmed video or black vertical lines) in Source and Program Monitor previews when Nvidia Driver 555.85 or 555.99 is used. But not all Nvidia cards that support these driver will have this problem. I am reproducing this with an Nvidia GeForce RTX 3080 but finding the same driver not to fail with a Nvidia GeForce GTX 1080 Ti for example. And also note that the following file formats preview with this issue:

  • PrRes 422, 422 Proxy/ LT/ HQ
  • QuickTime DNxHR/DNxHD
  • QuickTime P2 1080i/p 50Hz/60Hz DVCProHD
  • QuickTime DV
  • Microsoft DV
  • Microsoft Uncompressed UYVY 422 8bit
  • DNxHR/DNxHD .MXF

 

Note: The default sequence render preview file format is ProRes 422 so you may only see this issue in the rendered previews. 

 

Solutions to this Problem:

  • Install the Nvidia driver prior to version 555.85 or 555.99

OR

  • Continue to use Nvidia driver version 555.85 or 555.99 and update Premiere Pro to version 24.1 or newer.

Votes

Translate

Translate

Report

Report
New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

We have 2 computers that both have Nvidia GeForce RTX 30f0, so that model is affected, too. Rolling back the studio driver to a previous version, 552.22, was the solution.

Votes

Translate

Translate

Report

Report
New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

LATEST

Nvidia GeForce RTX 3070 was affected. Rolling back to the 552.22 driver update was the solution.

Votes

Translate

Translate

Report

Report