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P: Premiere Pro 24 Video Preview Glitch

Explorer ,
Apr 07, 2024 Apr 07, 2024

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This is happening on all of my premiere pro projects. Started when I updated to Premiere 2024. When I look at a video in either source or the timeline, it glitches (see photo). I haven't found anyway to view my footage. The only way to see the real video is by playing the video. This makes it impossible to color correct or colorgrade footage. Please help fix this, it basically is preventing me from editing. 

 

Premiere Pro 24.3

2019 MacBook MacOS Sonoma 14.4.1

 

Screenshot 2024-04-04 at 2.18.44 PM.png

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Editing and playback

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correct answers 2 Pinned Replies

Adobe Employee , Apr 09, 2024 Apr 09, 2024

Hello @Pedro Deltell Colomer,

Thanks for the screenshots, media, and system info.

  • Has this footage worked in your system in the past?
  • Is it possible to try the Beta version?
  • Do proxies or transcodes work?

Let us know what happens after trying these things. I hope the developers or the community can help.

 

Thanks,
Kevin

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Adobe Employee , May 14, 2024 May 14, 2024

Hi @Pedro Deltell Colomer and @Mariana301932735yrg,
The team is investigating this issue now. Sorry for the hassle.

The information you provided was super helpful!

 

Thanks,
Kevin

Status Investigating

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New Here ,
Mar 13, 2024 Mar 13, 2024

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Hi all..

I've just updated my Macbook Pro's system to Sonoma 14.4, and my Pr and LrC got this glitch on playback and display.....

 

I searched a lot of websites, but I didn't find any post that is a similar problem.

 

Do I have to change any settings in pr and lrc? I have no idea what to do, and I am in the middle of work..

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Community Expert ,
Mar 13, 2024 Mar 13, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Mar 13, 2024 Mar 13, 2024

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Thank you! Got it.

My first time posting in Adobe Community, I didn't know much about the rules.

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Community Expert ,
Mar 13, 2024 Mar 13, 2024

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not your fault.  using adobe's site requires a search engine (eg, google) to do anything effectively.

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Community Expert ,
Mar 13, 2024 Mar 13, 2024

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

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LEGEND ,
Apr 07, 2024 Apr 07, 2024

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That looks like a GPU driver issue. Change drivers.

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Explorer ,
Apr 07, 2024 Apr 07, 2024

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Sorry I'm not very tech savy, how do I do that?

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Explorer ,
Apr 07, 2024 Apr 07, 2024

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Everything is up to date, both Adobe and my Mac. Premiere is unusable for me until this gets fixed...

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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Try resetting the cache. Hold down shift when you start pp, then choose from the dialog.

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LEGEND ,
Apr 07, 2024 Apr 07, 2024

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This isn't something being experienced by others, indicating it is probably something with your machine. Have you set the project acceleration to software only? If that fixes this, then it is a GPU issue.

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Hat jemand das gehabt? Diese Störung? Wie kann man das lösen?

Captura de pantalla 2024-04-09 a las 16.52.28.pngCaptura de pantalla 2024-04-09 a las 16.54.54.pngCaptura de pantalla 2024-04-09 a las 16.55.08.png

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LEGEND ,
Apr 09, 2024 Apr 09, 2024

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That looks like a display driver/GPU issue ...

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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When I export the issue is on the footage

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LEGEND ,
Apr 09, 2024 Apr 09, 2024

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Yes, it would be. Have you tried setting the Mercury Acceleration option in Project settings to Software Only? If that fixes this, it demonstrates it is the GPU or it's driver.

 

I have seen a couple other posts by Mac users ... perhaps similar to yours, I'm not sure ... with the same image pattern.

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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When I change it the problem still there and if I try to export a few seconds it doesn`t do anything. O% all the time

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LEGEND ,
Apr 09, 2024 Apr 09, 2024

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@mattchristensen @Kevin-Monahan  do we have an issue here?

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Hello @Pedro Deltell Colomer,

Thanks for the screenshots, media, and system info.

  • Has this footage worked in your system in the past?
  • Is it possible to try the Beta version?
  • Do proxies or transcodes work?

Let us know what happens after trying these things. I hope the developers or the community can help.

 

Thanks,
Kevin

Status Needs More Info

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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  • Has this footage worked in your system in the past?

I am working for the first time with 3x2 aspect ratio and Lumix Cameras

  • Is it possible to try the Beta version?

I could try. 

  • Do proxies or transcodes work?

No. Proxies I don't know... But they are not important for exporting. I transcoded the file to Prores and the problem persist.

I installed version 24.3 and for now it works

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New Here ,
Apr 25, 2024 Apr 25, 2024

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Please help: I was editing a project with footage from ARRI AlexaMini LF MXF files. They are not transcoded but just brought in as is. The project worked fine for two days and then randomly the the two viewer windows would show black and white noise anytime the player was stopped or paused. If I scrub through the footage it shows fine but the moment it stops it shows the noise.

Screenshot 2024-04-24 at 7.20.26 PM.png

 

I changed the project render settings to software only and it fixed it but now the rendering and exporting takes FOREVER and performance is incredibly slow. I would much rather use the GPU-accelerated render settings but not sure why that noise just showed up or what I can do to fix it?

 

My specs are - Mac OS Sonoma 2.4 GHz 8-Core Intel Core i9

Graphics - AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB

Memory - 64 GB 2667 MHz DDR4

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LEGEND ,
Apr 25, 2024 Apr 25, 2024

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Look for other posts about monitor issues on Macs, as there have been a few here.

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New Here ,
Apr 25, 2024 Apr 25, 2024

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This isn't a monitor issue that I know of. Playing the footage on other apps and on multiple monitors connected to my mac do not produce the same results. It's only within premiere pro windows.

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LEGEND ,
Apr 25, 2024 Apr 25, 2024

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As noted, check the forum. There's been other identical posts.

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Community Beginner ,
Apr 29, 2024 Apr 29, 2024

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Captura de pantalla 2024-04-29 a las 22.05.33.png

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LEGEND ,
Apr 29, 2024 Apr 29, 2024

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There are a number of posts I think all from Mac users about this type of thing on the forum recently. So look around a bit.

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Community Beginner ,
Apr 29, 2024 Apr 29, 2024

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ok, thanks

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