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16

P: There is no image in the preview section of the project

Community Beginner ,
Oct 10, 2024 Oct 10, 2024

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Hello, today, while I was working on a project in Premiere Pro, the preview image suddenly disappeared. In Adobe Premiere Pro and After Effects, the video preview does not open in the part where the preview screen is located. When I press the space bar, the sound of the video starting is heard, but there is no image. I searched in many places, but I could not find a solution. I deleted it and reinstalled it, it didn't work, I cleared the media cache and it didn't work, I downgraded or upgraded the version and it didn't work either. I tried and many other things but I couldn't find a solution. I am sending the screen recording as an attachment. I would be very happy if you could help me. 

(my system properties
i7 13700h
gtx 4060
32 ddr5 ram
1tb ssd
The video I was working on was a very simple edit, so I don't think it was caused by a system freeze.)

Bug Acknowledged
TOPICS
Editing and playback , Performance or Stability

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correct answers 3 Correct answers

Community Beginner , Oct 16, 2024 Oct 16, 2024

Yeah, looking for updates om the Intel drivers, I think got me covered. With some updates on drivers, it works again!

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Community Beginner , Oct 16, 2024 Oct 16, 2024

I DID! Different solution btw..

They told me to open:
Device Manager > Display adapters > Intel UHD Graphics > right click and choose update driver > browse my computer for driver > Let Me Pick > Choose Microsoft Basic Display Adapter > Next.

After install, restart computer, and try Premiere! IT WORKS! SOLVED!

Thank you guys for help & suggestion! It means a lot for me!

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New Here , Oct 14, 2024 Oct 14, 2024

I called HP support and they remotely connected to my computer. They downloaded the HP Cloud Recovery from the Microsoft Store to update the BIOS to a new version. It was a 3-hour process. Previously, they had me enter the boot menu by pressing specific keys that they guided me through during the phone call. I had to use a USB drive for the entire process. I recommend backing up all your files before calling. I just downloaded Premiere again (2024 version) and now IT WORKS! The problem is solved

...

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77 Comments
Adobe Employee ,
Oct 10, 2024 Oct 10, 2024

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Hi Ahmet, 
That is very odd.  What happens if you double click on the clip?
I know you said it happened suddenly, so this clip was working and now it isn't or is it any clip?  What changed between when it was working and not?  Did anything get updated even outside of Premiere?

Status Needs More Info

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Community Beginner ,
Oct 10, 2024 Oct 10, 2024

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Hello, the project in the attached screenshot suddenly disappeared, yes, I do not get any results when I double click, I thought the problem was in the project and opened another project, but I got the same result in that one.

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Adobe Employee ,
Oct 10, 2024 Oct 10, 2024

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Hey, 
I still need a bit more info to help:
What version or Premiere are you using?
 This specific clip was working and now it isn't or is ithappening to any clip? 
What changed between when it was working and not?  Did anything get updated even outside of Premiere?
You said the project suddenly disappeared - what do you mean by that?

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Community Beginner ,
Oct 10, 2024 Oct 10, 2024

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Hi, I am currently using the latest version. I get the same error on any clip. I was able to watch previews in the video editing while it was working, but now I can't. No updates have been made. The project did not suddenly disappear, the project is intact, but I can't preview it.

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New Here ,
Oct 11, 2024 Oct 11, 2024

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There is no video preview when I'm editing only balck secreen and sound. How can I fix it? I tried lots of thing but still its not work. 

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Community Expert ,
Oct 11, 2024 Oct 11, 2024

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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New Here ,
Oct 11, 2024 Oct 11, 2024

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Still its not working 

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Community Beginner ,
Oct 12, 2024 Oct 12, 2024

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Hi, I use the latest Premiere Pro 2024. My program monitor & source monitor only appear as blank / black screen, nothing happen to the screen when I played it.

Here's what happens: 

The problems,help.jpeg

 

But if I play the footage it works, the sound works fine too. I also tried to export it and it works completely fine.

 

It happen first time on my new laptop. It's HP Victus 16 with Intel Core i5-14450HX, RAM 16GB, Nvidia GeForce RTX4060.

 

I've tried anything past 2 days likes:

  1. Create newly freshly project
  2. Change project setting > General > Mercury Playback Engine GPU Acceleration (CUDA), (OpenCL), Software only. I've tried all tree options.
  3. Delete media chace on preference
  4. Reset all on reset option when launch premiere 
  5. Uninstall & Install Premiere
  6. Uninstall & Install Nvidia driver
  7. Install Nvidia CUDA toolkit
  8. Change my Nvidia into global setting

... And nothing works

 

Any help / suggestions / fixes would be greatly appreciated. Thanks much!

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Community Beginner ,
Oct 12, 2024 Oct 12, 2024

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[UPDATE] It happen to my After Effect & other video editing also. The video preview comes as black / blank screen.

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Community Expert ,
Oct 12, 2024 Oct 12, 2024

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Uninstall Nvidia toolkit and Geforce Experience

Make sure you have the most current Nvidia studio driver installed (manually clean install)

Set card to default.

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New Here ,
Oct 12, 2024 Oct 12, 2024

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This is happening to me too. I have the same computer (HP Victus 16). Two days ago when I turn off my computer a Windows update got installed, after that this problem showed up. Also a "SynTPEnh.exe - Application Error" showed up. I've tried the same things that you did and I can't solve it.

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Community Beginner ,
Oct 13, 2024 Oct 13, 2024

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I did. But nothing happen, not works.

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Community Beginner ,
Oct 13, 2024 Oct 13, 2024

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Hi, Jaz. Is your program monitor comes blank too? It happens after you update your windows? So before that, the premiere works fine? If yes, maybe I'll try to roll back my windows update.

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New Here ,
Oct 13, 2024 Oct 13, 2024

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Previews are not displayed in premiere pro. Audio is playing. Full screen mode also works.

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Community Beginner ,
Oct 13, 2024 Oct 13, 2024

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IMG_8504.jpeg

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New Here ,
Oct 13, 2024 Oct 13, 2024

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I updated windows 11 and nothing happend, it doesnt work. Now I installed windows 10 and the problem continues. I dont know what to do... I cant use Premiere!

 

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Community Beginner ,
Oct 14, 2024 Oct 14, 2024

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I have this exact same problem. I've got a HP Victus 16 as well. I've tried all the same solutions and nothing worked. I can view my full clip in perfect condition when i select 'Full Screen Video' on the top right of my Program Monitor. But the actual Program and Source monitors itself are glitched in exactly the same way as yours. 

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Adobe Employee ,
Oct 14, 2024 Oct 14, 2024

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Hi @rmedtrem - Are you working in a custom workspace?  Can you try a different workspace or go to the menu bar > Window > Workspaces > Reset to saved layout

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Community Beginner ,
Oct 14, 2024 Oct 14, 2024

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So i went home and loaded up the same project on my home PC and there it works perfectly fine. Which leads me to suggest that the problem is probably lying within the HP Victus 16 not communicating correctly with Premiere for some reason. 

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Community Beginner ,
Oct 14, 2024 Oct 14, 2024

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No i am using standart workspace, i tried to reset saved layout it wouldn't work, also i deleted and redownload the premier pro it wouldn't work either

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Adobe Employee ,
Oct 14, 2024 Oct 14, 2024

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Does this happen on ever workspace?  I don't see a workspace labeled standard, can you be more specific.  

 

May we have more information in order to help? See, How do I write a bug report? 

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New Here ,
Oct 14, 2024 Oct 14, 2024

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I called HP support and they remotely connected to my computer. They downloaded the HP Cloud Recovery from the Microsoft Store to update the BIOS to a new version. It was a 3-hour process. Previously, they had me enter the boot menu by pressing specific keys that they guided me through during the phone call. I had to use a USB drive for the entire process. I recommend backing up all your files before calling. I just downloaded Premiere again (2024 version) and now IT WORKS! The problem is solved! I recommend calling so they can guide you step by step through everything that needs to be done.

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Adobe Employee ,
Oct 14, 2024 Oct 14, 2024

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The status of this bug report is updated.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Status Needs More Info

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Adobe Employee ,
Oct 14, 2024 Oct 14, 2024

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Hi @Chris373398554c95,

Can the team have more info? See, How do I write a bug report?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Status Needs More Info

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Enthusiast ,
Oct 15, 2024 Oct 15, 2024

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Another strange behavior I came across with in the new Premiere Pro 25.

The starting point: 

Снимок экрана 2024-10-15 212124.png

+ there are no third-party plugins installed

+ a new project is created with no sequence and no materials imported - it's empty.

After I hit the project name, if the workspace was set to learning, assembly or review, Premiere Pro starts immediately. But if any other workspace was selected, from the moment I hit the project link on the home screen, till the moment I actually see Premiere Pro tabs and windows some 5-8 seconds may pass, untill then there's just a black window.

Снимок экрана 2024-10-15 214659.png

I didn't have such behavior in version 24.6.1 or proir.

I tried turning off GPU accelerated UI - it didn't help. Meanwhile my Win11 task manager - the Performance tab shows no reaction from CPU\dGPU\iGPU while the interface is being loaded or used.

See the videos.

i7 14700K, RTX 4080 (Nvidia Studio driver 561.09), 64 Gb of RAM, m2 SSDs, Win11 23h2

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