• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
24

Premiere 2024 Ripple Delete Freezes Everything

Community Beginner ,
Oct 15, 2023 Oct 15, 2023

Copy link to clipboard

Copied

This is an issue i'm having with Premiere Pro 2024, as I have just updated my software. It seems that ripple deleting has just been absolutely blown out in this version, or at least for my project file. 

 

I use "Q" and "W" to ripple delete footage. It does this action but the playhead will stay at the last spot it was at for about 10 seconds, my PC fans will roar up, then the playhead goes back to it's expected spot at the cut I made. I have a pretty good system and it's NEVER done this before today and it's becoming an absolute PAIN and quite literally UNUSABLE. It'll work when ripple deleting around 1-3 seconds of footage but then starts lagging when ripple deleting anything over 10 seconds.

And please, don't suggest the "revert back to old version" as a "f i x". Project files cannot be reverted back to older years of Premiere.


PC specifications:
GPU: RTX 3070
CPU: Ryzen 9 5900X
RAM: 32GB
OS: Windows 10

Bug Unresolved
TOPICS
Editing and playback , Performance or Stability , User experience or interface

Views

3.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 116 Replies 116
116 Comments
Community Beginner ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

So I'm editing a video and suddenly I am unable to simply cut or resize then click the gap to whiten it and press delete to remove the gap and snap the two other parts. The problem happens on both audio and video, and I only had 1 track of each at first attempts.

I also can't right-click then Ripple Delete nor use the Sequence option to close the gaps.

 

I did not change any settings, this never happened before. I tried several tips from other posts but none helped at all. This is so frustrating.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

By the way: I tried to disable Toggle Sync Lock, disable source patching, locking other layers, resetting all settings. Nothing resolved.

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

Many thanks for you detailed response. Unfortunately, none of the steps above worked, and I tried every single one, as well as an hour-long remote support from Adobe, rolling back to old versions; none of it worked 😞

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 29, 2023 Oct 29, 2023

Copy link to clipboard

Copied

Reinstall PPro, if it doesn't work try the Beta version.

Edit: you may also give a try to Adobe's cleaner tool, after that do a clear installation:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 29, 2023 Oct 29, 2023

Copy link to clipboard

Copied

Thanks, Ali. An Adobe Tech helped me through a clean reinstall of an older stable version untill they're able to proper diagnose the circumstance.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 29, 2023 Oct 29, 2023

Copy link to clipboard

Copied

Problem partially solved for now. I'm new to the community, so I ain't sure how to resolve/close the topic since I can't find an edit option to the original post. If any mod eventually reads through this, it can be closed.

Votes

Translate

Translate

Report

Report
New Here ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Same problem in 2023. Looking for a solution..
Created proxy Prores Low Resolution .mov files and when ripple delete, there's a lag. 

Super specs computer, and other projects work fine.

Votes

Translate

Translate

Report

Report
New Here ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Update: classic Premiere bug, split footage in smaller NEW timelines and it disappeared

Votes

Translate

Translate

Report

Report
LEGEND ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Did you try dumping cache files?

 

Sequences are metadata ... in other words, they only exist as meta comments. And sometimes the cache gets corrupted, dumping it can fix many such issues.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Would it be possible to provide a screen recording of the issue? Also, are you able to reproduce with a Project where all media is Offline? If so, could you provide us with an Offline Project? 

 

For any users on Mac, when you run into this issue, could you provide a Sample and Spindump?

How to get a Sample Process or Spindump | macOSAdobehttps://helpx.adobe.com › photoshop › how-to-get...

 

All of this will help us in investigating the issue.

 

Thank you!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Would it be possible to provide a screen recording of the issue? Also, are you able to reproduce with a Project where all media is Offline? If so, could you provide us with an Offline Project? 

 

If you are on Mac, when you run into this issue, could you provide a Sample and Spindump?

How to get a Sample Process or Spindump | macOSAdobehttps://helpx.adobe.com › photoshop › how-to-get...

 

All of this will help us in investigating the issue.

 

Thank you!

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Sorry, not actually since I have made a fresh install of the OS and thus CC and am no longer getting this issue.
Tech Master reached to me and we closed the support ticket.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

Thanks for the update.

Votes

Translate

Translate

Report

Report
New Here ,
Nov 02, 2023 Nov 02, 2023

Copy link to clipboard

Copied

also getting this after updating to latest version of Premiere pro, ironic it said the timelines would be smoother but it has been super laggy overall.

A normal cut and drag works fine with no lag but a shift delete lags out the program for 5-10seconds per cut, makes cutting very slow and tedious

Votes

Translate

Translate

Report

Report
New Here ,
Nov 02, 2023 Nov 02, 2023

Copy link to clipboard

Copied

I just downgraded to version 23. and works fine the shift + delete doesn't lag anymore. 

I did have to downgrade my .pproj file because it wouldn't open a newer version of the project with older premeire pro.

 

To do this use .7zip -> extract here

Matty30409472lmy7_0-1698962422096.png

Then a new file will pop up:

Matty30409472lmy7_1-1698962436752.png

Right click edit this new file with textpad/notepad and change version number to "1" instead of whatevever version you are on it doesn't matter, in the example below mine says version 42 and i saved the file as version 1 in between the "x":

Matty30409472lmy7_2-1698962492548.png

After you have saved this file right click on the file and add to archive:

Matty30409472lmy7_3-1698962543798.png

Change file name to have ".pproj" on the end like your other project files and archive format ".gzip":

Matty30409472lmy7_4-1698962589044.png

In my case i renamed mine to below to have converted on the end:

Matty30409472lmy7_5-1698962624975.png

Now make sure to downgrade to version 23. and uninstall all newer versions.

Once fully downgraded, open the converted .pproj file you made and you will be able to edit the project where you left off.

 

Now the shift delete lag bug will be gone

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

The only thing I could find out to fix this, was to decrease the amount of source clips in one sequence or lower the entire sequence below 5 hours. I moved one clip from my working sequence and worked on that without any issues and then I tried to put back the rest of my enormous sequence into newly made working one until the freezing started again. Hope this helps someone at least.

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 19, 2023 Nov 19, 2023

Copy link to clipboard

Copied

This is happening on every project that has over 500 gb of footage binned. Even if I'm using small snippets from those larger videos (all 422, all running on 7300mb/s NVME 4tb drives) it will lock up on ripple delete for at least 10 seconds. same thing goes for the track select forward tool. On smaller timelines with minimal footage it won't be an issue. only on projects with larger amounts of A/B roll. I've had to take my current projects and split them into 6 separate projects because it just CANNOT handle having a certain amount of files imported into the project which is ridiculously tedious. I've reinstalled the program, reset prefs, caches, tried different video drivers, etc. no luck. Seems to be relatively new to PR 23 and above, and more so worse in 24. I don't know why simply move clips around the timeline causes so much stress. barely uses up any cpu/gpu but will completely lock of a session up to a minute if it's large enough. Seems to directly scale with the file sizes loaded into the project. (not necessarily active files, just ones that are imported)

Votes

Translate

Translate

Report

Report
New Here ,
Nov 25, 2023 Nov 25, 2023

Copy link to clipboard

Copied

Same issue, its so annoying. Halfed the amount og gb imported, but the issue proceeds but instead og 10 sec now its just 5. Still a big pain tbh.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

Are either of you able to reproduce this issue with offline media?

 

Or, if you are on a Mac, would it be possible to provide us with a Sample and Spindump when the issue occurs?

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwi128S7pKGCA...

 

Both would help out in investigating the issue. Thank you.

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

It's horrible. Been an issue ever since later versions of 23 and now in 24. once there's any medium amount of footage in any sequence the ripples and "track select forward" will lock up the session to absurd degress. It's as if it's trying to process or "load" every piece of footage in the timeline AND bins. similar lockup for when you load a 500gb file into premiere. 

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

same exact issue. this isn't some matter of file type or preference. regardless of h234 or MP3 (which high end computers and earlier versions of premiere have zero issue with decoding) it will lock up as if it's trying to rescan and process every piece of media in your project. 

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 29, 2023 Nov 29, 2023

Copy link to clipboard

Copied

Premiere is extremely laggy.  What's going on?  This just isn't good enough, not at this price.
Here's what I've tried, but none of it has fixed the problem:
Turned off Timeline CLip Names.
Turned off Timeline Waveforms.
Deleted all the cache.
Created a brand new project and imported the laggy project.
Ran the software holding SHIFT and resetting EVERYTHING

 

--- HOLD SHIFT and RESET ---- It doesn't fix the problem ---

 

My system is a Threadripper Pro 3975WX.
256GB RAM.
Nvidia RTX A6000 graphics card.

I've updated all the drives today, just incase.
1TB M.2 nvme System Drive
1TB M.2 nvme Projects drive
2 x 1TB M.2 nvme Video files drives
1TB M.2 nvme Cache drive, for all that Adobe cache nonesense.

Editing functions take a long time to operate, like tens of seconds.  Mark an In, Mark an Out, hit Extract and wait.  The interface appears to be doing nothing, but if you press anything or try to click anything the Premiere software washes over with that faded colour effect, similar to when software crashes.  If you wait long enogh it comes back and performs the operation.

This is unusable.  Poor show Adobe.

Simon - Yes My Lord Ltd.
Professional Freelance Editor of UK Television Programmes.
And owner of B2B Creative Agency.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 29, 2023 Nov 29, 2023

Copy link to clipboard

Copied

What's your footage? Have you tried transcoding or proxies? Have you done any troubleshooting, like deleting media cache? Is your GPU driver the studio driver or the game ready one? Hope to help you find a fix.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 29, 2023 Nov 29, 2023

Copy link to clipboard

Copied

Hello Kevin,  I did write that the media cache has been deleted.  The RTX A6000 doesn't have game drivers, as far as I know, as it's not a gaming card - it's a £4,000 Studio card.  No proxies.  Footage is a mix of MP4 from a GoPro, DNxHD transcodes from various and a few h264 files from a mobile phone.  All of this worked only a few days ago and has always worked historically.  Something changed, either Windows 11 or Adobe wise.

Thanks

 

Simon.

Simon - Yes My Lord Ltd.
Professional Freelance Editor of UK Television Programmes.
And owner of B2B Creative Agency.

Votes

Translate

Translate

Report

Report