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Premiere Pro 24.2 has keyboard bugs

Explorer ,
Feb 08, 2024 Feb 08, 2024

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I just updated to 24.2 and suddenly my razor and rolling edit keys are not working, and not displaying. Had to roll back to 24.1 in order to get them back. I haven't had time to investigate whatever else isn't working; that was enough.

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Editing and playback , User experience or interface

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correct answers 2 Correct answers

Adobe Employee , Mar 11, 2024 Mar 11, 2024

A bit more info on closed Tools panel resulting in Tools shortcuts not working in Timeline, this fix can be verified in 24.4 beta build 006+. Hope this helps.

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Adobe Employee , Mar 04, 2024 Mar 04, 2024

We believe this issue should be fixed with 24.4 Beta build 006+, available for download in Creative Cloud.

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correct answers 2 Pinned Replies

Adobe Employee , Feb 27, 2024 Feb 27, 2024

Hi there, 

We're sorry about the poor experience. We're investigating a similar issue. Please open the Tools panel (Window > Tools) before using the Tools shortcuts & check if it's working properly. Let us know if it helps.

 

Thanks,

Sumeet

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Adobe Employee , Feb 27, 2024 Feb 27, 2024

Hi davidgaudio, 

We're sorry about the poor experience. We're investigating a similar issue. Please open the Tools panel (Window > Tools) before using the Tools shortcuts & check if it's working properly. Let us know if it helps.

 

Thanks,

Sumeet

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34 Comments
Community Expert ,
Feb 08, 2024 Feb 08, 2024

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Just leave it like that, as they pulled 24.2 and will release a 24.2.1 soon.

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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I just installed 24.2.1 and my keyboard shortcuts are still messed up. Threw it away and went back to 24.1. Oh well.

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New Here ,
Feb 26, 2024 Feb 26, 2024

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  • Issue - The razor tool not working, not even appearing if the "tools" window is not opened. 
  • Adobe Premiere Pro version number: 24.2.1 (Build 2)
  • Operating system - Windows 11
  • System Info: CPU, GPU, RAM, HD:
    • 13900kf

    • RTX 4080 Studio driver 551.61

    • 128GB 6000MHz Fury

    • Samsung 980 PRO 2TB

  • Workflow details: Working in Team project
  • Steps to reproduce - (Very important!) When editing a sequence, razor tool doesn't appear if "tools" window is not opened.
  • Expected result - Razor tool should be selected and work.
  • Actual result -  nothing happens unless I open "tools" window. Then everything works.

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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Moved to Team Project.

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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This has been reproduced with standard Premiere Pro Projects and a bug has been logged with the team. It appeasr that all Tools shortcuts fail to work once Tools panel is closed (once Project is closed and Project reopened or other Project opened) Thank you.

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Moved back to Premiere Pro.

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Explorer ,
Feb 26, 2024 Feb 26, 2024

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Just updated to the newest version of Premiere Pro and am now unable to use any tools at all. Cutting with q und w works just finde, but the tools won't show up if I press the usual hotkeys. Razer tool does not work and won't show up, just like Rolling edit tool, Rate Stretch tool and all the other.

 

It is the same thing as allways.... Updating to the newest version of Premiere comes with unreliability. Why even roal it out if it does not work? Man, this sucks! I need Premiere to be more reliable!

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Hi there, 

We're sorry about the poor experience. We're investigating a similar issue. Please open the Tools panel (Window > Tools) before using the Tools shortcuts & check if it's working properly. Let us know if it helps.

 

Thanks,

Sumeet

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Hi davidgaudio, 

We're sorry about the poor experience. We're investigating a similar issue. Please open the Tools panel (Window > Tools) before using the Tools shortcuts & check if it's working properly. Let us know if it helps.

 

Thanks,

Sumeet

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Explorer ,
Feb 27, 2024 Feb 27, 2024

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Thank you! That was the trick - my keyboard shortcuts are now working properly!

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Explorer ,
Feb 29, 2024 Feb 29, 2024

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Running Premiere v24.2.1

 

When trying to work in the timeline, my keyboard shortcuts for track select forward (A) / track select backward (B) / slip tool (Y) / ripple edit (D) are not functional. I hit the key and the cursor does not change to the corresponding tool. Have noticed this issue since the last update (v24.1) as well. Attached is my keyboard shortcut preferences.Premiere Keyboard Shortcuts.jpg

 

System specs are the following:

OS: Windows 10 64-bit

CPU: Intel i9-9900K @5GHz

Memory: 128GB G.Skill DDR4 @3600MHz

Graphics: Asus Geforce RTX 2070 Super

Project/Media Storage: 2TB Samsung T7 external

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Thank you for reporting this @FunFürFelix . We're trying to get the root problem fixed as quickly as possible. In the meantime, you should be able to open the Tools pane (Window > Tools) and get your shortcuts working again.

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New Here ,
Mar 01, 2024 Mar 01, 2024

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Starting in Adobe Premiere V24.2, you cannot use keyboard shortcuts to switch edit tools unless the Tools window is open.

 

• The shortcuts do not function, regardless of what buttons you map them to.

• Previously you could switch tools with shortcuts regardless of what windows or workspaces were open.

 

I've had the tools window closed for the last decade because I knew the shortcuts for everything, but the shortcuts will no longer function without the window open and in view.

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Thanks for reporting this. We are aware and are working on a fix.

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New Here ,
Mar 02, 2024 Mar 02, 2024

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I can confirm opening the tools panel restores normal behavior until next Premiere restart.

 

Also I this was happening in previous beta too, which somehow now is translated to non-beta version.

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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We believe this issue should be fixed with 24.4 Beta build 006+, available for download in Creative Cloud.

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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We believe this issue should be fixed with 24.4 Beta build 006+, available for download in Creative Cloud.

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Explorer ,
Mar 05, 2024 Mar 05, 2024

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Hot keys/shortcuts are not working in 24.2.1, whether it's via my Custom Keyboard setup or the default Adobe .kys. "C" doesn't activate the razor tool. "N" doesn't activate slip edit, etc. Simply nothing happens, toolhead stays as Select.

I have reverted back to 24.1 and hot keys all work fine.

 

Working on Premiere Pro 24.2.1 on Windows 10 version 22H2 build 19045.4046

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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After updating Premiere to version 24.2.1 this started happening: suddenly my shortcuts stop working. The keyboard simply stops responding to the shortcuts, except for play and pause.

Fix: Opening the tools panel brings back the shortcuts. If I hide the panel, the shortcuts continue to work... until they randomly stop working again, maybe fifteen minutes or a couple of hours later.

Weird bug, isn't it?

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Known issue: have to wait for a fix or make the toolbox visible for the time being.

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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This issue should be addressed with 24.4 Beta build 006+, available for download in Creative Cloud.

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Same problem here. And I cannot add a razor to the preview panel, so I cannot effectively edit in Premiere Pro now.  Great update - that was sarcasm.  I have no idea how I'm going to cut multiple pieces this week ... maybe have to export EDL to Final Cut Pro?  Help would be nice, Adobe.

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Explorer ,
Mar 07, 2024 Mar 07, 2024

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@ajoliverthanks for chiming in. Since I am in the same boat wrt deadlines, I have reverted to 24.1.0 and am able to work on my projects without this issue. Are you able to do that for now?

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Thank you Matthew - that worked!  off to edit - hope I can still export ... 

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Known issue:

Hotkeys do not work when Tool bar is closed.

Revert to previous version or use the beta or open the Tool bar.

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