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ProRes RAW will not play correctly on a Windows computer with an AMD GPU.

Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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I am attempting to view, decode, and edit with ProRes RAW footage taken on an Atomos Ninja V in Premiere Pro. and I cannot get it to decode even after installing the decoder from Apple. I have tested different drivers, different Windows updates and versions, and I am beginning to think, especially after research, that it is an issue with AMD GPUs. I am using an RX 6800 with Ryzen 5 5600, 32GB DDR4-3600, and Windows 11.  Please help!

 

[Mod: updated the title to make the issue easier to find when searching]

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Editing and playback , Import and ingest , Interoperability or 3rd party tools , Performance or Stability

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correct answers 1 Pinned Reply

Adobe Employee , Mar 29, 2024 Mar 29, 2024

Hi all, 

 

We are aware of this problem that is specific to ProRes RAW and AMD GPUs (either integrated or discreet), and have been working on it with our hardware & software partners. We don't have an estimate for a fix yet but as soon as we do, we will update this post. (We will also add this issue to our Known Issues documentation. This should have been done already; my apologies for the oversight.)

 

The current workaround is to use software rendering. Make this change via File > Project Sett

...
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New Here ,
May 18, 2021 May 18, 2021

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So I switched from Nvidia to AMD GPU recently, 6900XT and having 5900X AMD CPU as well. I've been trying to get ProRes RAW working on Premiere Pro and have no luck. I'm using Nikon Z6 with Ninja V recorder and all my RAW files are now unplayable. Windows 10.

 

As I've been in contact with Adobe about this issue and they have spent hours via remote support, they have given me very mixed answers and there has been no help so far. The last one they told is uninstalling some Windows update. So I reinstalled my Windows, uninstalled everything from scratch - nothing. Files are black, only the sound. All the settings and software needed is installed. So it can't be a Windows update.

 

As I've runned out any thoughts maybe any of you had similar issues and suggest trying something out?Google finds almost nothing in this matter and it looks like the ProRes on Windows is dead at the moment.

 

Thanks!

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New Here ,
Jul 24, 2021 Jul 24, 2021

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i see help page.

it said  Premiere Pro 15.4

System requirements for ProRes RAW support on Windows
  • NVIDIA, AMD or Intel Display card with the latest drivers
  • 4GB or more video memory recommended for Nvidia and AMD GPU cards
  • Latest ProRes RAW Decoder from Apple

     support AMD (opencl) decode prores raw

 

i use AMD Vega64 drivers is 21.7.1

intell Apple ProRes RAW for Windows 1.3

but it can't decode prores raw from my ninja v

why? who can tell me?

 

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi omegalpha,

 

We're sorry to hear about this. We can get this checked. Are you getting any error codes/messages while importing the ProRes RAW  file? Also, please ensure that the Renderer is set to Mercury GPU Acceleration (OpenCL) under File > Project Settings > General.

 

Thanks,

Sumeet

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Do you have any further information on this topic? I have downloaded the latest drivers for my amd graphics card and i have "Mercury GPU Acceleration (OpenCL)" set as my renderer. I keep getting an error message saying that my footage cannot be decoded. I am using a Windows computer and the ProRes files were playing back previously prior to updating to Windows 11.

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Did you end up finding a solution?

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New Here ,
Dec 09, 2021 Dec 09, 2021

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I have the same issue. All required hardware. Drivers are all up to date. Apple prores decoder installed. Preferences in Adobe products correct. I've even downloaded free trials of every possible supporting application of Prores Raw on Windows. None work. I have searched far and wide. I can't seem to find the answer.

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Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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Hello, I am seeking help with importing Prores Raw in a windows environment.

 

PC Specs: AMD 5950x CPU

Radeon 6900 XT GPU

128 GB Ram

Using Windows 10 & 11

Using Adobe Premier Pro CC v22 (latest verison).

Apple Decoder  1.3 installed.

Mercury Playback Engine GPU Acceleration (Open CL) Choses in Premier Pro.

 

When I drag a the file into Premier , it does not decode and only audio plays. I have the latest Windows 11 updates and I event went back to Windows 10 and still doesnt decode.

I did my research before hand and I built this pricey pc hoping to be able to edit in Windows but maybe not haha. Any help would be appreciated.
I am getting the raw file from a Ninja V.

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Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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I am having this same issue on i7 with a radeon vii on windows 11

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Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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It seems everyone with this issue has trouble with AMD cards.

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LEGEND ,
Jan 12, 2022 Jan 12, 2022

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Wondering if it's the AMD GPUs?

 

I've got a Threadripper 3960X w 128GB of RAM and a 2080Ti Nvidia GPU ... two ProRes RAW clips here,

 

RNeilHaugen_0-1642037280062.png

And  this one, recorded on someone's Ninja recorder ...

Ninja Recorded ProRes.PNG

 

Both work fine for me, though I've found it better to set the PrRes RAW colorspace setting in the Effects panel to CinemaGamutC/log-2 rather than use the "exposure" control. Then I can 'normalize' the clips real easy in Lumetri.

 

Neil

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Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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Thank you for your response. Through my non stop searching. Most posts that I find that have issues are AMD GPU users. So I believe that to be my issue.

I have a 1080 sc2 to troubleshoot with but it isnt working right now. Will post any answers I find for future searchers.

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Yes this seems to be related to the Open CL that AMD GPUs use (vs the Nvidia CUDA). Looking in the Console (ALT + F12) I seem to get an debug error on the RenderRequest.cpp.

<12508> <Assert> <0> Debug Assert failed!
Expression: dvacore::ResultSucceeded(result)
Process: Adobe Premiere Pro.exe
Process ID: 7940
Thread ID: 12508
Thread Name: Display Thread
File: ..\..\Src\RenderRequest.cpp
Line: 228
Function: AdobePlayer::RenderRequest::ProduceFrame
Last Error: 6
Assert Dialog Show:false
Callstack:
xRendererEntry
xRendererEntry
dvacore::threads::CreateAsyncThreadedExecutor
dvacore::threads::GetThreadName
dvacore::threads::GetThreadName
boost::detail::win32::handle_manager::swap
recalloc
BaseThreadInitThunk
RtlUserThreadStart

 

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New Here ,
Jan 12, 2022 Jan 12, 2022

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And forgot to mention you can change your timeline settings to use CPU (Software engine) and it seems to render ProRes RAW fine.... however your CPU probably wont be quick enough to render out frames fast enough.

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Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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So the issue lies with AMD GPUS for sure.

 

I have a GTX 1080 SC2 that I was able to swap in and I am able to see the Prores RAW File without issues.

Not too familiar with adobe but I wonder if there is a way to still use the ability of the powerfull 6900 XT along side this older NVIDIA GPU.

Thank you all for your time.

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LEGEND ,
Jan 12, 2022 Jan 12, 2022

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Wondering if @mattchristensen or @Francis-Crossman might pop in here please?

 

We seem to be showing an issue with AMD GPUs running in OpenCL with ProRes RAW ... not working. Some fine troubleshooting by some other users here!

 

Neil

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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I have tested this also on latest windows 10 with AMD PRO drivers with a Radeon VII, ProRes Raw 1.3, tested PP version 15.0, 15.4.1, 22.0 22.1.1 all only produced a black screen and only played sounds with errors printing in the console.

 

I have also tried reverting back to old AMD drivers to a 06/2021 version and still have the same issues 

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Is there somewhere to report this to Adobe? This is pretty big. I cant be the only one whos ran into this issue.

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LEGEND ,
Jan 14, 2022 Jan 14, 2022

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Their UserVoice system ...

 

Premiere Pro UserVoice

 

That goes directly into the engineer's system, all posts are logged in by at least one engineer, and collated on up to the upper managers for tracking.

 

Neil

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

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Hi Quentin,

Yeah, this isn't cool. If you create a bug report on User Voice, I can help advocate for you in fixing this issue. Place the link here in this post. We can also team up with others on this post to get them to upvote. Thanks to @Kayla21978239mfkj for providing the logs.

 

Regards,
Kevin

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Sorry didnt see you reply, I have created an issue here:Fix Open CL and ProRes Raw Bug – Adobe video & audio apps (uservoice.com)

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Benjamin above you beat me to it! I would appreciate anyway you can get this up there. I really want to use this rig with premier.

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Its all good. Teamwork makes the dream work.

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LEGEND ,
Jan 14, 2022 Jan 14, 2022

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Went and upvoted!

 

Neil

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

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I upvoted. Let's go "TEAM PRORES RAW DECODE!" This is a great strategy. Now email all your buddies.

 

Thanks,
Kevin

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