Bad audio quality after Premiere Pro update!?

[Spinspider]

Hello!

I recently updated to Premiere Pro 2017. After this update, it seems like all audio files (waw and mp3) that I import to Premiere Pro have really bad quality. It sounds kind of "scratchy". However, when I listen to the files through Adobe Audition or for example Windows Media Player or similar they all sound very good. So I guess something must be wrong with Premiere Pro?!

I have emptied all media cache files (including the trash folder) but it still doesn't work, the audio quality stays bad. Can someone please help me?

//O

[Jim_Simon · Accepted solution]

Try step 2i.

Premiere Pro Troubleshooting Guide

[Spinspider]

Thank you Simon!

Sincerely,

Ola

[Jim_Simon]

You're welcome.

[Vidya Sagar]

Hi Spinspider,

Have you tried the step instructed by Jim Simon, Please let us know the status of the issue.

Thanks,

Vidya Sagar

[Spinspider]

Yes, thanks, the issue is resolve through deleting the media cache. Thanks!

Ola

On Wed, Mar 1, 2017 at 10:15 AM, Vidya Sagar <forums_noreply@adobe.com>

[Vidya Sagar]

Glad the issue is resolved. Thanks for letting us know.

Regards,

Vidya