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ENCORE CS5 'FREEZES' WHEN TRANSCODING

New Here ,
Jun 23, 2010 Jun 23, 2010

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I have built a project (3.75 minutes) in PremierePpro CS5, consisting of AVCHD, stills, and audio tracks. It plays correctly in that application. I then use 'dynamic link' to send to Encore  CS5 - that seems Ok. However, when building (for DVD) the project (and other similar) appear to get about 3/4 way through (according to the progress bar) then 'freeze'. On cancelling, I get the message 'encore not responsing', followed by 'premiere pro not responding'. Ive tried other methods of getting the project into Encore, but the results are the same.

Any ideas?

System W7 64; Processor: I7 980X Extreme 6 core 3.33hgz; 12MB DD3 ram; SSD 240 GB (4 in raid 0) - 50% of drive space available. Memory usage set to 'performance'.

Les

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Community Expert ,
Jun 23, 2010 Jun 23, 2010

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>Ive tried other methods of getting the project into Encore

What other methods?

Are you absolutely 100% sure you do not have a gap in the timeline?

I have read other messages that having a gap in the timeline... even just one frame... will cause problems

Are you using long file names, with spaces?

I've also read that even though long file names with spaces are allowed in Windows... they can cause Encore problems

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New Here ,
Jun 23, 2010 Jun 23, 2010

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Thanks for your response, John - I should have spelt out 'other methods'... I have tried (a) Adobe Dynamic Link; (b) Export - Media - Encore. I do have long file names, so will set about fixing that now, to see if I get a result. I will also CAREFULLY examine the timeline (I assume you mean gaps in vision, as the audio is one continuous (music) track (with other sound fx tracks)). I have just come across to PP, so I'm learning as I go along. Please bear with me!

Les

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Community Expert ,
Jun 24, 2010 Jun 24, 2010

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I never use long file names, so do not remember if it is the LENGTH that causes problems or the use of a SPACE between words

As far as gaps in the timeline... I have never had any, so do not know if video or music gaps will cause the problems

These are just things I've read about and made mental notes... but, obviously, not complete mental notes

If you export your Premiere timeline as AVI and that doesn't work in Encore, I'd guess you have a problem somewhere in the timeline

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LEGEND ,
Jun 24, 2010 Jun 24, 2010

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John,

The gaps that cause the most errors are where the Video is shorter, even by a couple of Audio Units, than the Audio.

For file names, it seems to be three issues: number of characters (do not have a max), special characters and also spaces.

While I never had issues with spaces, so many others did, that I changed my naming convention.

Hunt

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Explorer ,
Nov 10, 2013 Nov 10, 2013

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LATEST

Hi guys

2010 but I needed help on this topic!

I did encode my BR b4 with Encore CS4 but needed to fix menu and small errors. So redone my 35GB project - and encoding became a problem.

I so checked all spaces (as per your postings) in both audio and video timelines and could not find any. ( I fully zoomed in the timeline and advance to the next clip, this was quite fast and I think was accurate to see any blancs space)

Then I renamed my project eliminating all spaces in it (4)....That was not helpful as Encore could not find the project anymore?? So I put the spaces back in the name and recovered the project!

I was running out of ideas and checked where my project was - It was on a very full volume! I thought it would not matter as I had chosen a volume with plenty of room in it to have my project folder to burn as I did b4...But it did!

I'm just starting with Bu-Ray and one should be aware of the much larger amount of real estate these projects take and may need!

I found another volume with lot more room on it ...Et voila - Encore smiled at me again...I'm smiling back

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New Here ,
Jun 24, 2010 Jun 24, 2010

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Thanks Bill, John, for valuable information.

I've been doing some tests, and it seems, came to an incorrect conclusion in the first instance - blaming Encore! (the issue certainly appeared in Encore after sending the project by dynamic link) - however, the project 'hung' just the same and failed to render in Premiere CS5.

I will certainly now have a close look at the sequence itself, armed with the advice I have been given. I expect that if I continue with this issue, I'll have to change threads to the  Premiere Pro stream. I'll still post the outcome here, in any event.

Thanks again,

Les

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LEGEND ,
Jun 25, 2010 Jun 25, 2010

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Les,

One posting option might be the Hardware sub-forum in the Premiere hierarchy. If you are getting the same results in both En and PrPro, then it is likely a hardware (or OS) issue. Many of the same folk frequent both the Hardware and the PrPro CS5 fora, so the exact location of the post might well be moot.

Cannot recall if I posted the Tools article, where Harm Millaard lists a bunch of utilities for hardware, and software troubleshooting, but if I did, you might want to mention that you have that, to save Harm, or others, having to find the link to it. Also, when you post, go into as much hardware and software info, as you can, as you will otherwise be asked for it, and having it in the OP will be very helpful.

Good luck, and I'll follow that thread, to see what the solution is,

Hunt

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New Here ,
Aug 24, 2010 Aug 24, 2010

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This remains a problem. It may be avoided, occasionally, by disabling then enabling DVD/Bluray drive. I'm using a 1 month old, fairly stock, HP Quad core i7 930 with 12GB RAM and 64bit Windows 7. When I launch Encore CS5 for a Premier Pro project, either through the dynamic link, or directly from the saved Encore project, 9 times out of 10, unless some unknown set of circumstances charms it, including often, but not always disabling/enabling the Blueray drive, Encore freezes, stops responding while transcoding. All eight of my processor threads flat line. Has this product been beta tested?

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LEGEND ,
Aug 24, 2010 Aug 24, 2010

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From the Encore FAQ:

http://forums.adobe.com/thread/629151?tstart=0

-Jeff

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New Here ,
Aug 24, 2010 Aug 24, 2010

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Well thanks. That seems like vital information that should be published in the release notes or some other bulletin. I'm trying that now.

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New Here ,
Aug 24, 2010 Aug 24, 2010

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Ok. At least for me, tag this one solved. It's fortunate Jeff, as someone informed, was monitoring this thread, because this problem is/was pretty debilitating. Again, I don't know why that link isn't at least a prompt during the standard installation, if not allowed by Roxio as a direct install. I assume Roxio has some patent on what seems to be a function that is vital to Windows 7 control of a media burning device. Since the major components of CS5 Production require 64bit Windows, I imagine more than a few users have Windows 7, and it's not dependably producing any DVDs without this patch:

http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN

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LEGEND ,
Aug 25, 2010 Aug 25, 2010

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hckmed1,

You're welcome!

If you don't mind, could you please tell me what version of PxHlpa64.sys is installed on your system?  The file is located in

C:\windows\System32\drivers and the version should be 3.0.90.2.  The reason I ask is that this is supposed to be a CS4 and earlier issue; it shouldn't happen with CS5.  If there is an older version on your system, this could be a bug.

Thanks,

-Jeff

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New Here ,
Aug 25, 2010 Aug 25, 2010

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The version of PxHelp64 is indeed version 3.0.90.2, (dated 7/9/2009). Production Premium CS5 is the only Adobe software that has been installed on this system. I'm not sure if that explains why the Roxio patch fixed the problem, or if I just got lucky with my last DVD. I'll try another one shortly.

Thanks.

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New Here ,
Aug 25, 2010 Aug 25, 2010

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Not good. It was wishful thinking, and a coincidence  that a DVD worked after the patch. As I mentioned there's some combination of disabling/enabling the DVD and rebooting, a so far non-deterministic sequence that finally allows one DVD to burn. How can this be explained on essentially a brand new fairly hefty Windows 7 64 bit machine, running almost nothing else. Is anyone else able to use Encore on Windows 7? Isn't that the target market that one would think was verified before this release?

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LEGEND ,
Aug 26, 2010 Aug 26, 2010

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What software came with that HP computer?  Anything that relates in any way to your DVD burner?  You probably got some sort of DVD player/burning/data suite with it.  If any of that software is running in the background, or if any of its DLA modules are active, then it could interfere with Encore's burning.  This type of conflict happens often with new computers that haven't been purged of the "free" software that came with the machine.

One way to test to see if anything is interfering: try building a disc image instead of burning a disc.  Does it work?

-Jeff

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Participant ,
Aug 29, 2010 Aug 29, 2010

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Yes, it comes with all sorts of DVD related apps.

It looks like CinemaNow Inc., CinemaNow Media Manager is the only one that runs a background service. I'll turn that off and see if it has an effect. (There's also the LightScribeService Direct Disc Labeling Service, which  is a COM service that doesn't seem like it would interfere). Hopefully the CinemaNow process explains it. If so, that conflict should be broadcast, since this has to be a pretty common configuration for current, mainstream equipment. Thanks again for the follow up.

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LEGEND ,
Aug 29, 2010 Aug 29, 2010

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For some tips and suggestions, see this ARTICLE and the links contained within.

Good luck,

Hunt

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Participant ,
Aug 30, 2010 Aug 30, 2010

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I disabled both the CinemaNow and LaserScribe service. That didn't immediately fix the problem, but I've been able to write 2 DVDs in a row since a reboot with those services disabled. Trying for 3 in a row now. When it isn't working, there's no message about not finding the burner. It simply freezes while transcoding, listing the program as non-responsive.

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LEGEND ,
Aug 30, 2010 Aug 30, 2010

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Let us know if you go 3-for-3.

-Jeff

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Participant ,
Nov 26, 2010 Nov 26, 2010

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This never went 3 for 3. I've had to move on to other things. I was hoping to come back and find a fix for this, but this seems to be a chronic problem in Encore CS5 on a standard HP workstation. I'm amazed that this mainstream a product seems so unstable. Maybe its due to the 1 hour length of the clip, but Encore just cannot reliably render a DVD. And there seems to be no formula for how this fairly fully equipped system can be adjusted to prevent a DVD render from just silently petering out. It just stops progressing at a random point during the transcode. It doesn't even declare itself as not responding until I try to cancel it. But the fact the an 8 processor system just goes idle for hours after the launch, probably 9 times out of 10, prevents this application from being useful.

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New Here ,
Nov 26, 2010 Nov 26, 2010

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Is the freeze typically on the same spot??

I used to get AME doing the same thing...I would go into the preferences and enable "view preview", and have found that the same frame causes a freezeup...

I came to the conclusion that it was a bad frame at that point...

What i'm saying, is encode in AME, rather than Encore, and see if it's freezing up...Set an in/out point  from half way to the end, so you don't have to do the whole video..Save some time...

If you get freezing on the same frame everytime, then i'd suspect it's an internal issue with a filter or rendered file...

Take it one step further, and you can dump all rendered footage, and empty out your cache.....

Reopen the project, and let PPro rebuild...

Then try re encoding...

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Participant ,
Nov 27, 2010 Nov 27, 2010

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Unfortunately this is not media related. It intermittantly will actually encode. There doesn't seem to be a reliable sequence, but some combination of uninstalling and resinstalling the DVD burner, (Bluray, HP BD-RE BH30L), and rebooting eventually, (not always), restores it. The many attempts to restore Encore into a working state unfortunately often takes more time than composing the project it's supposed to burn. There must be some explanation for why, after starting  normally, and without any error message, the processors just go idle and the project just sits there unresponsively, but doen't even indicate that its not responding until I attempt to cancel it.

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Guest
Jan 01, 2011 Jan 01, 2011

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I'm getting a similar lock up of Encore CS5 when building a DVD.

The source has already been rendered in PP using the AME MPEG DVD settings that follow the source material (24p DV).

It locks up during the same process each time. The DVD spins up to speed as if it is writing but the progress bar stops about 10% and never moves. I can't cancel the process (it asks if I want to cancel but nothing happens). I can't eject the disk. It continues to spin even through a restart (but I can eject at this point). Windows continues to function fine throughout (for other things).

The resulting DVD has only about 10 seconds of the opening menu but then locks up (so nothing past that ever got written).  Maybe there's a problem with the menu video or audio?  I'm using the NTSC wedding monogram menu with a 16 bit 44.1khz wav file for audio.

Note: Building to an ISO file instead of direct to DVD works fine. I then use imgburn to make the DVD. I'd just prefer it worked without the extra step.

PC Specs:

- Gigabyte EX58UD5 Motherboard

- Intel Core i7 920 @ 2.66 GHz (not overclocked)

- 12 GB of RAM

- WIn7 Pro x64

- Sony Optiarc AD-7240S DVD burner

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New Here ,
Jan 05, 2011 Jan 05, 2011

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I may have had a breakthrough in  that, after removing several media converter apps, I now seem to have  dependable DVD production. I thrashed around and removed a few things  before I checked again, but my suspicion is that ffmpeg might be the  culprit, (but I don't have time to reinstall it to verify that notion  now).

I'm happy if that fixes the problem, but still can't  help but feel that it's a program flaw if its able to zone out so  silently, without an error message, or even reporting that it's not  responding, (but just perpetually idling). That was a frustrating and  erie problem that I hope can a least be improved on to the point of  crashing with some kind of diagnostic if not surmounting whatever the  conflict is. So far, 4 DVDs without a hitch. Yea.

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