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FAQ: How do I submit a bug report, feature request, or give feedback about Premiere Pro?

Jul 17, 2011 Jul 17, 2011

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File a feature request or bug report on UserVoice!File a feature request or bug report on UserVoice!The best way to submit a bug report or feature request is to post here on User Voice: Premiere Pro: Hot (5021 ideas) – Adobe video & audio apps If you have any complaints, or criticisms of the application, that is also the place to leave those.


The Premiere Pro team doesn’t necessarily see and record every post on every forum and social network, but they do see, record, and track every entry on User Voice.


It also helps a lot if you opt into the Product Improvement Program.


Also, be sure to use the crash reporter and submit crash reports if one appears after crashing.


The team really does read all of the bug reports and feature  requests, and the software really does get a lot of benefit from  detailed crash reports.


Don’t forget about contacting Adobe Technical Support or Customer Service, too. For information on how to contact Adobe Technical Support, see this page. (Note that you must register your product before you can open a technical support case for it.)


If you have tried to get help from our support staff, but the service was inadequate, we can help you to escalate your issue if you send us your case number via private message (to KevinRameez, or Sumeet). Please provide a case number. We are not offering to solve your problem ourselves; rather, we are willing to forward your information to someone if you have already hit a dead end with our Technical Support or Customer Service.


If you have feedback about the content of the Premiere Pro Help document, then please send KevinRameez, or Sumeet a personal message.


Oh, and we can’t resist this opportunity to remind you to update to  the most recent version of the application. Don’t be surprised when the  first thing that you hear back from us is that you need to install the  latest updates. We fix a lot of things in updates, and we don’t want to go chasing bugs that we’ve already fixed. We’ll keep you posted on our blogs, Facebook page, and Twitter feed about updates as they become available.


For additional info, see this post on Kevin's blog.







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