FIXED ISSUE: Premiere Pro stops playback at around 34:46 (fixed in 22.3.1)

Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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For some users, playback or rendering may stop around 00:34:46:00 in the timeline.  After this happens, audio and video will no longer play back anywhere in the timeline.  Exports in Premiere Pro and Media Encoder also hang at about the same point.

 

This issue is fixed in Premiere Pro version 22.3.1. 

Download the latest release to get the fix

TOPICS
Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Thanks for letting the community know, Francis.

 

Kevin

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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OOOOOOOMMMMMMGGGGGG! 
THANK YOU for posting this!
I just spent the last NINE hours troubleshooting my timeline and I thought I was loosing my mind!

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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So sorry to hear that. Ugh, 9 hours - I feel your pain. Rest assured we are fixing this issue as fast as possible. 

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Community Beginner ,
Apr 24, 2022 Apr 24, 2022

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Same here... Agonising. Thankfully acknowledged. So much lost time though. Horrible experience.

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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Jeeeeezzzz just rollback to 22.1.2 to walkaround...

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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This is a bad issue - for sure. We are fixing it as fast as possible. 

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Explorer ,
Apr 22, 2022 Apr 22, 2022

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I Wasted so much time trying to troubleshoot this very stupid issue. So the update broke the exporting feature? One issue after another with premiere lately, especially with M1 Macs. Very sad. 

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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I'm sorry you are running into issues. We are fixing this one as fast as possible. 

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New Here ,
Apr 22, 2022 Apr 22, 2022

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VERY glad to have found this info! Trying to export a TV show and hard stopped. 22.2 rollback happening now 

 

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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I'm really sorry to hear that you ran into this issue.  I hope you got the show out ok.

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New Here ,
Apr 22, 2022 Apr 22, 2022

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I am having an export and rendering issue on 4K video. It randomly stops rendering/export. 

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Just want to let everyone know that the fix is in public beta now. Windows was available this morning and Mac is available now. Check for updates in Creative Cloud Desktop - 22.5 build 3. Project files are compatible between beta and the release version so if you are stuck and need to get a project done, this is a good option. We will roll the fix into an official release soon. 

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New Here ,
Apr 22, 2022 Apr 22, 2022

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Cómo descargo la version beta en windows?

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New Here ,
Apr 23, 2022 Apr 23, 2022

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My exports are freezing if I have a dynamic linked file with keylight effect used. I've tried using the beta and using ever version back to version 15 and all of them stop short of finishing the export, normally around 97%. It worked fine in version 15. The secondary issue is that version 15 can't open the saved file since the update, I have an autosave that works but would be losing out on all the work I did for the last 2 days. Help? 

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New Here ,
Apr 23, 2022 Apr 23, 2022

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This issue was for sure an "all nighter" for me as far as troubleshooting! Glad to know they are working on the issues. And, thanks so much for providing "Work Around" options. 

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Enthusiast ,
Apr 23, 2022 Apr 23, 2022

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Thanks @Francis-Crossman . i'm still curious. why this problem exist in PP 22.3 not in PP 22.2?

Does it becouse enginer touch some 'super main' code?

-Office : Adobe || Home : Resolve-

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New Here ,
Apr 23, 2022 Apr 23, 2022

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I was just about to write about it. Hope the fix is coming asap. Thanks

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New Here ,
Apr 23, 2022 Apr 23, 2022

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I restart twice all my work.
For me it doesn't affect lecture but exports and transcriptions are impossible. 
Hope you'll fix it soon !

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New Here ,
Apr 23, 2022 Apr 23, 2022

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Same issues with me. Very frustrating these things happen. Having to tell clients you can't export a video is embarrassing 

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Community Beginner ,
Apr 24, 2022 Apr 24, 2022

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Very frustrating that this many people are having an issue with this. Very frustrating we count on this product to work so we can work. 

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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I have audio on A1 only and still had it hang up. Just FYI.

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Adobe Employee ,
Apr 24, 2022 Apr 24, 2022

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Thanks for letting us know.  This is a tricky one.  We have identified what caused this issue and fixed it.  It's been fixed in public beta for a few days now and we'll be rolling the fix into an official realease ASAP.

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New Here ,
Apr 23, 2022 Apr 23, 2022

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I'm having a similar issue with rendering. It freezes at the 35% mark when outputting YouTube HD videos in both Premiere and Media encoder. When I switch to the generic HD video output, it'll freeze at 36%. I've watched the task manager during this process. Rendering the YouTube 720p causes my GPU and CPU to run at 100% for nearly the entire render time. Outputting YT 1080p takes about 20% of the load off both processors. The same happens with the generic preset. At 35% render completion, both processers stop entirely. The the CPU will pick up to about 7% capacity but the GPU sticks at zero. All the fans to contiu\nue to run at full power. All temps are normal.

 

It's definitely the update that has caused the problem. I tried rendering a video I rendered out before the update and it stopped at 35% as well.

 

It may be of interest to you to know I have exported 1 hour 30 minute audio files in this update. Removing the video allowed the file to render with no problems. I'm not an expert but it appears to be an issue in the video renderer.

 

How do I roll back my driver to the previous version?

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Adobe Employee ,
Apr 24, 2022 Apr 24, 2022

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Thanks for your insights.  We've defintely identified that it's related to audio.  You can roll back to 22.2 by following these steps here https://helpx.adobe.com/download-install/using/install-previous-version.html.  Or if you are comfortable giving it a try, the fix is live in public beta right now.  You can install that from the creative cloud desktop app.  Look for the Beta Apps section.  It's open to everyone; no need to be invited.

 

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