We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
I know the error with audio-only importing was an old issue in Premiere 12.11 (ref https://helpx.adobe.com/in/premiere-pro/kb/premiere-pro-imports-audio-only.html) - but I'm having the same problem now.
Videos were taken on my iPhone running IOS 14.6, saved to .mov format. I brought 3 clips into a Premiere project. One of them imported fine (audio+video); the other two would only import audio.
I ran all 3 clips through Media Encoder and converted them to .mp4, then brought them into Premiere. The same clip worked fine, and the same other two did not.
I'm very new to Premiere, so I am hoping there is something obvious I am missing, like a naming convention. There are no special characters in the file names; although there are hyphens. This is an older iMac with only 8GB of memory, which is definitely a problem, but would that have anything to do with it? What else can I try?
That's got it!!! Looks like by default there are 3 Video patches activated. That's weird, is that normal? So I turned off the patches that I don't need at the moment, and just left the ones on that I needed.
Thanks for the link! I was tearing my hair out!
Most common user error is not source patching the track.
Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.
Thank you for the replies - I have set I/O points on the clips that don't work (mp4 format), and the video still won't import on either. Any other good tricks? Is there perhaps a different format I can convert it to besides mp4?
Post screenshot timeline with header also project window with offending clip.