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Footage imports to Timeline with audio only (Premiere Pro 15.2; MacOS Big Sur 11.2.3)

New Here ,
Jul 02, 2021 Jul 02, 2021

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I know the error with audio-only importing was an old issue in Premiere 12.11 (ref https://helpx.adobe.com/in/premiere-pro/kb/premiere-pro-imports-audio-only.html) - but I'm having the same problem now.

Videos were taken on my iPhone running IOS 14.6, saved to .mov format. I brought 3 clips into a Premiere project. One of them imported fine (audio+video); the other two would only import audio.

I ran all 3 clips through Media Encoder and converted them to .mp4, then brought them into Premiere. The same clip worked fine, and the same other two did not.

I'm very new to Premiere, so I am hoping there is something obvious I am missing, like a naming convention. There are no special characters in the file names; although there are hyphens. This is an older iMac with only 8GB of memory, which is definitely a problem, but would that have anything to do with it? What else can I try?

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Error or problem, Import

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correct answers 1 Correct answer

Adobe Employee , Jul 02, 2021 Jul 02, 2021
Hi LMacGraphics, Sorry to hear about this. It seems like an issue with Source Patching. Have you tried the steps mentioned in this video & checked if it's helping? Thanks, Sumeet

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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Hi LMacGraphics,

 

Sorry to hear about this. It seems like an issue with Source Patching. Have you tried the steps mentioned in this video & checked if it's helping?

 

Thanks,

Sumeet

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New Here ,
Jul 05, 2021 Jul 05, 2021

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That's got it!!! Looks like by default there are 3 Video patches activated. That's weird, is that normal? So I turned off the patches that I don't need at the moment, and just left the ones on that I needed. 

Thanks for the link! I was tearing my hair out!

 

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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Most common user error is not source patching the track.
Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.

1204619_source patching.png

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New Here ,
Jul 05, 2021 Jul 05, 2021

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Thank you for the replies - I have set I/O points on the clips that don't work (mp4 format), and the video still won't import on either. Any other good tricks? Is there perhaps a different format I can convert it to besides mp4? 

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Post screenshot timeline with header also project window with offending clip.

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