How to fix "a low level exception occurred in: DeviceController:4"

Community Beginner ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Last night I upgraded the Premiere for the last version and this message started to happen when I tried to edit a video. 

"A low level exception occurred in: DeviceController:4"

 

The screeshoot below shows the error

Captura de Tela 2020-06-19 às 11.28.04.pngCaptura de Tela 2020-06-19 às 11.35.18.png

 

Now I can't add titles or do many things.

 

Tried some things like this and didn't work. 

https://community.adobe.com/t5/premiere-pro/how-to-fix-quot-a-low-level-exception-occurred-in-h-264-...

 

Can somebody help me?

TOPICS
Crash, Error or problem, Export, How to

Views

27.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 07, 2020 Oct 07, 2020
The issue only occurs in 10.13.6 and happens anytime the preferences are touched. It's irratating, but otherwise harmless. Update the Mac OS to resolve.

Likes

Translate

Translate
Adobe Community Professional ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Please post your:
Computer specs/setup,
Operating system build (not just the latest).
Premiere exact build (see about),

Do you have a capture card or something simular.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Captura de Tela 2020-06-19 às 12.02.16.png

 

The Premiere version is 14,3

 

The render is Mercury Playback engine software only

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

I have the same exact problem.  

As soon as I open up a project I had been working on I get.

Screenshot 2020-06-19 07.31.40.png

 Premiere pro 14.3

Screenshot 2020-06-19 08.08.40.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 23, 2020 Jun 23, 2020

Copy link to clipboard

Copied

Hello, 

Also having this issue.

Screen Shot 2020-06-23 at 20.22.49.pngScreen Shot 2020-06-23 at 20.22.31.pngScreen Shot 2020-06-23 at 20.22.05.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Wallison1

Please answer the question: Do you have a capture card or something simular.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Just found out that is Gráficos HD Intel® 3000.

It need to be at least one of this to work fine.

Captura de Tela 2020-06-19 às 12.52.01.png

 

Well thank you anyway. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

its not hardware related its a setting matter

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Hi Wallison1,

 

Sorry to hear about this. Are you experiencing this after updating to Premiere Pro v14.3? Also, please attach a screenshot of the Control Surface, Device Control, and Playback preference window in Premiere Pro.

 

Thanks,

Sumeet

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 20, 2020 Jun 20, 2020

Copy link to clipboard

Copied

Hi Sumeet-

I have no idea what happened but my error messages have stopped appearing.  Please lmk if by them disappearing I can somehow help others with this issue.

Thanks,

Andrea

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 22, 2020 Jun 22, 2020

Copy link to clipboard

Copied

Hi,

 

I'm getting the same error message. My Premiere Pro automatically updated recently. It's version 14.3.0. Do you know what the problem means and how I can fix it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 26, 2020 Jun 26, 2020

Copy link to clipboard

Copied

I have the exact same issue. nothing helps. Exasperated. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2020 Jun 29, 2020

Copy link to clipboard

Copied

I've updated to OS 10.15.5 and I think the problem is now resolved. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 22, 2020 Jun 22, 2020

Copy link to clipboard

Copied

Having the same problem, 

Adobe Premiere Pro 14.3.0 (build 38)

MacOS 10.13.6 High Sierra

no peripheral capture cards or anything else

 

posting here so that I am notified when the problem gets solved

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 23, 2020 Jun 23, 2020

Copy link to clipboard

Copied

I have the same version of PP and the same OS!  I’m using a 2016 MacBook Pro.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

UPDATE: problem went away for a few days but is back again. 

May be related, there is terrible flicker / glitches when I try to render a sequence. 

Sequence is using masks and some effects. I am under huge pressure deadline looming, this is causing me a lot of stress.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2020 Jun 29, 2020

Copy link to clipboard

Copied

I've updated to OS 10.15.5 and I think the problem is now resolved

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

Same here, same Premiere 14.3.0, same MacOS 10.13.6. Just started happening. Any news on this? Is upgrading the MacOS the answer?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

The instructions in this post are what worked for me and a lot of other people.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 23, 2020 Jun 23, 2020

Copy link to clipboard

Copied

Samezies 

 

I'm on an iMac 

Adobe Premiere Pro 14.3.0 (build 38)

MacOS 10.13.6 High Sierra

no peripheral capture cards or anything extra in use now

all CC apps are up to date

 

This issue interfered with my export of a linked AE comp, through Media Encoder, defaulting to the video content that was on the timeline hours ago, before I had done a "replace with After Effects composition" and created motion graphics in AE. 

Manually reimporting the AE comp and putting it on the PR timeline worked but that's a dumb extra step. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

try disabling preferences / playback / enable mercury transmit. That did it for me

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

unfortunately did not solve it for me..

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 26, 2020 Jun 26, 2020

Copy link to clipboard

Copied

I'm having the same issue after upgrading.  And, consistently can repro the error...

- Switching Video Rendering and Playback to Software Only [Project Settings] did nothing.

- I do not use any type of capture card.  All my video is shot on high end cameras and imported from memory cards.

- Also, and probaby the most important, I can also trigger the error every single time by just trying to rename a seqence in the project panel.  Every time!

Screen Shot 2020-06-26 at 2.39.53 PM.pngScreen Shot 2020-06-26 at 2.43.49 PM.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 PLEASE HELP!  I would love for you to fix this, but this is more than rediculous at this point, Adobe. 

At other creators recommendations, I'm downloading DaVinci Resolve and exploring alternatives as I have not choice if I wish to stay in business.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 26, 2020 Jun 26, 2020

Copy link to clipboard

Copied

I am not seeing this error until I go to open a menu. Such as Preferences>Genreal or Edit>Project Settings>.
When I first open up it is fine until I start opening menus, then I get the same error. I can duplicate the error EVERY TIME when I open Premier Pro>Preferences>General. Not sure why...

 

System:  Imac (Retina 5k, 27 Inch, 2017)
macOS:  High Sierra v. 10.13.6
CPU:      3.8GHz Intel Core i5
RAM:    OWC 2x16GB 2400MHZ DDR4 SO-DIMM PC4-19200
              Apple 2x8GB   2400MHZ DDR4 SO-DIMM PC4-19200
Storage: 2.12TB Fusion Drive
Adober Premiere Pro v. 14.3

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 26, 2020 Jun 26, 2020

Copy link to clipboard

Copied

From scanning this thread it definitely seems like an issue effecting Mac OS. Can you roll back to 14.2 in the mean time?

 

Edit: Also see Kevin's note about OS version.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines