How to fix "a low level exception occurred in: h.264(exporter:4)" please..

[Youngha]

Last night, suddenly that warning appeared..

so I reinstalled premiere pro and AME..

but then whenever I try to export, premiere pro alway crash. (I can access 'export set-up', but when i choose incording H.264 (incording format), it stopped)

Pleas help me.. 

[R Neil Haugen · Accepted solution]

Go to your Edit/Preferences/Media tab and un-check hardware accelerated encoding. This seems to fix the problem for some users.

Neil

[Youngha]

It works... Thank you master..

[Dani2918714858r0]

Hello, how about with my preferences/media, there is nothing choice for hardware accelerated encoding. check my screenshot below:

[R Neil Haugen]

What version of Pr are you running, and on what OS?

Neil

[Blessedly]

THANK YOU SO MUCH IVE BEEN TRYING FOR TWO WEEKS UNTIL I FOUND YOU

[cabbages]

omg i cant express my gratitude, you legit saved me. I kept getting errors and kept re-installing and deleting the cache files, struggled at the export portion for hours. Thank you soso much 

[Milespfh]

I have un-checked accelerated encoding but I still get the h.264(exporter:4) error and I am unable to export my project as an mp4, although I am able to export it as a wmv, which is strange. Any advice?

[R Neil Haugen]

What's the media on the sequence? What created it?

Neil

[jessicam36190050]

Hi Neil,

My sequence was working perfectly then out of the blue I recieved an error saying "a low level exception occured in device 4. I now have no playback sound in the main sequence but when I click the sound track, it appears in the smaller window and works fine? The sound bar doesn't even move in the main sequence, very strange.

I have been through your process of Edit/ Preferences and this was already off. 

Would love to know your thoughts! 

Jess

[R Neil Haugen]

What's the media on the sequence? What created it?

Neil

[TOPETE0D4D]

I have the same problem