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I can not open video file in Premiere pro

New Here ,
Nov 23, 2020 Nov 23, 2020

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Just installed 2020 and it does not openning a video preview.

kiskamrr_0-1606121101564.png

 

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Editing, Performance

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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Hi there,

 

Sorry to hear that you are facing this issue. Please try these steps and check if it's working.

  1.            https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

 

If it doesn't work:

1.Set the Renderer to Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )
This is to check if we are facing any issues with the GPU accelerated renderer 

Once the Renderer is set to Mercury Playback Engine Software Only, try to render the sequence (Sequence > Render In to Out)

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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is this happening for all video clips or just one?  can you tell us the properties of the clip if it's just one?   and did it work in a previous version?  2019 is still available for downloading afaik and might be worth a test.

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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If you double click the video in your bin, does it show up in the source window?

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