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i can't move mask with arrow key

Community Beginner ,
Dec 13, 2020 Dec 13, 2020

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I can't move seletion mask with arrow key it a bug or i turn something off?

everytime i hit arrow key it move playhead in timeline
even i already select mask it still move playhead instead

 

and i already check keyboard shortcut

 

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Editing, Error or problem, User interface or workspaces

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correct answers 1 Correct answer

Explorer , Apr 13, 2021 Apr 13, 2021
omg, Omg, OMG it's WORKING! It's BACK! Is anyone else seeing the fix in the latest update to Premiere? It updated for me today, and it sure looks like point modification via Arrow Keys is BAAAAACK! Even the Shift+Arrow Keys is working too! Thank you Adobe and @Kevin-Monahan !

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Enthusiast ,
Dec 13, 2020 Dec 13, 2020

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Premiere doesn't treat masks as "objects".

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Community Beginner ,
Dec 13, 2020 Dec 13, 2020

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i use to move Mask with Arrow Key before but right now i can't move it
it a bug or it anyway i can fix it?
sorry for a bad grammar.

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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Fixed , i think it a bug from v14.7 i rollback to v14.6 and now it work.

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New Here ,
Feb 06, 2021 Feb 06, 2021

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I would really like it if they, instead of making us roll-back, would just fix the darn function. Not being able to be that precise has a pretty staggering effect on some of our work. Here's hoping they see your Thread & take note. Thanks for Posting.

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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Thanks.

I'm replying to get the notice if/when they fix it.

This is pretty bad...

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Rolling back is not a fix IMO. This is still an issue in the current version, (14.8). Any help from Adobe on this? 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Sorry , it there anotherway we can report Adobe?

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Are you able to "unsolved" this post?

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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done 😄 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Rolling back to a previous version doesn't mean this is "solved." If it's a bug, Adobe needs to fix it. If it's a removed feature, they should inform.

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Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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Bump for help... havent found a fix.

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Explorer ,
Feb 05, 2021 Feb 05, 2021

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Yes. I've been having this same problem and it is a complete PAIN IN THE ARSE! WhenTF is Adobe going to fix this problem???? I've tried changing the keyboard short-cuts, turning on and off Multi-Cam, and any number of other "solutions" people post in Adobe and on Reddit, and the web.

 

C'mon ADOBE! Get this fixed already. There have been like 2 Premiere updates since I noticed this bug!

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Explorer ,
Feb 05, 2021 Feb 05, 2021

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Explorer ,
Feb 05, 2021 Feb 05, 2021

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Also, I submitted this to Adobe's "Feedback/Bug" area:

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/42634906-can-t-move-masks-o...

 

If this is still a problem for anyone on this thread, I'd recommend you go to the suggestion link I pasted here, and Up-Vote (the little blue button in the upper left corner) the suggestion in hopes of someone in the Adobe Hive Mind takes notice.

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Community Beginner ,
Feb 09, 2021 Feb 09, 2021

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Another update but still not fix 😞

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Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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I posted about this on the Adobe Premiere subreddit.

https://www.reddit.com/r/premiere/comments/kbav8l/using_arrow_keys_to_move_a_mask_no_longer_works/

No response. 

 

I got so fed up I tried calling customer support where I was on hold for 3 hours. They told me they would call back soon with a solution. They never did. That was weeks ago now. Absolutely infuriating.

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Explorer ,
Feb 10, 2021 Feb 10, 2021

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Yeah, that sucks... it's great that we get to pay for that stellar customer service for the rest of our careers, right?

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Sorry about this BS, ZacM. I'll see what I can do to raise awareness internally. I'll make sure an official fire is lit. Be back in a sec to confirm.

 

Regards,
Kevin

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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OK, I filed an internal bug. I will advocate for a fix. Hopefully, soon!

Thanks,
Kevin

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Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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Thank you Kevin. Hopefully, this will get fix on the next update. 

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Has there been any progress on this issue? It is driving my bonkers (language adjusted to PG rating...).

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Explorer ,
Feb 26, 2021 Feb 26, 2021

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Not that I've seen. No relevant updates that have fixed anything related to this that I've seen.

Adobe employee @Kevin-Monahan saw this thread and submitted an internal bug report on 2/11/21... so hopefully something will come through on the next update?  FingersX

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Dave,

I have an update. Turns out my bug was a duplicate and had already been reported by editors in Japan. Others are hitting the same bug, so the good news is that the bug predates mine. That means the issue is farther along and is definitely being fixed as we speak.

 

Thanks again for reporting this issue. 

Kevin

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Apprecite the update and glad to hear this is being worked on. Thank you Kevin.

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