Need Help locating Audio Channel

[dannyb97776087]

I am in charge of editing footage for a live event that has already happened. 

We had multiple videographers who did not seem to know what they are doing. 

One specifically was in charge of recording interviews on site. 

She had a micrphone connected to her camera where it was recording to the video feed. 

However, among the 4 audio channels, I cannot find a clean take of audio from the microphone. 

She was using a C300 Mark II 

From what I can see the Micrphone was connected through XLR cable. 

She assures me that she heard clean audio while on site. That is why I continue to search. 

When looking at the MXF files I have 4 channels and four clips. 

None of which has clean audio. 

Am I missing something? 

Is there a trick with MXF C300 Footage? 

Can it be there somewhere? 

Do we think it was never recorded? 

Please help. This is an hour of footage that I cannot use. 

Thank you. 

[Mike Dziennik]

Audio mapping seems fine - if you solo each track with this setup and there is no clean audio then I would conclude it was never recorded correctly.

I would also check it in Canon's own XF software: it's unlikely to be any different but at least you be confident that you have checked thoroughly since the camera op may be in denial/angry/upset.